Today
Top Secret/SCI
Unspecified
Polygraph
IT - Support
Annapolis Junction, MD (On-Site/Office)
Tier 2 Help Desk Technician - TS/SCI w/ Polygraph
Location: Annapolis Junction, MD
Clearance Required: Active TS/SCI with Polygraph
Shifts Available:
Overview
We are seeking experienced Tier 2 Help Desk Technicians to provide technical support and troubleshooting for network, desktop, and systems hardware and software. This role involves remote support, diagnostics, and resolution of issues escalated from Tier 1 support, ensuring minimal downtime and optimal system performance.
Key Responsibilities
Location: Annapolis Junction, MD
Clearance Required: Active TS/SCI with Polygraph
Shifts Available:
- Wednesday-Saturday, 6:00 AM-4:00 PM
- Wednesday-Sunday, 2:00 PM-10:00 PM
- Training Schedule: Monday-Friday, 6:00 AM-2:00 PM or 7:00 AM-3:00 PM
Overview
We are seeking experienced Tier 2 Help Desk Technicians to provide technical support and troubleshooting for network, desktop, and systems hardware and software. This role involves remote support, diagnostics, and resolution of issues escalated from Tier 1 support, ensuring minimal downtime and optimal system performance.
Key Responsibilities
- Deliver technical support for network, desktop, and systems hardware/software.
- Utilize diagnostic techniques to identify, investigate, and resolve issues.
- Provide remote support through desktop mirroring and other applications.
- Coach and guide less-experienced professionals as needed.
- Manage help desk tickets, ensuring timely resolution and documentation.
- Active TS/SCI clearance with Polygraph.
- Bachelor's degree with 5 years of technical experience, or 10 years of technical experience in lieu of a degree.
- IAT Level I certification (e.g., CompTIA A+ CE, CompTIA Network+ CE).
- Proficiency in hardware support, remote assistance, and remote desktop tools.
group id: 91123679