Today
Secret
Unspecified
Unspecified
IT - Support
Fort Novosel, AL (On-Site/Office)
Duties
Conditions of Employment
Minimum Qualifications:
Specialized IT experience and/or completion of specific, intensive training or IT certification which demonstrates skill in applying:
Principles and methods for integrating information systems components; Performance tuning tools and techniques; System diagnostic tool and fault identification techniques; Systems administration methods; Participating in the planning and delivery of a full range of IT customer support services; Installing, configuring, upgrading and troubleshooting hardware and software components; Presenting formal and informal training and assistance to customers; Reporting, responding to, and resolving customer requests; and IT security principles.
OR
Completion of a master's degree or 2 full years of progressively higher-level graduate education leading to a master's degree in computer science, engineering, information systems management, or technology management or degree that provided a minimum of 24 semester hours as indicated above and required the development or adaptation of applications, systems, or networks. NOTE: If claiming this qualification, a copy of transcripts must be uploaded at the time of application.
AND
In addition, candidates must demonstrate IT-related experience which addresses the following four competencies:
1. Attention to detail - Such as implementing quality control procedures and conducting compliance reviews.
2. Customer service - Such as providing assistance to both internal and external customers; assessing customers' needs, meeting quality standards, and evaluating customer satisfaction.
3. Verbal communication - Such as conducting formal presentations or training to audiences at varying levels of hierarchy and technical expertise.
4. Demonstrated problem-solving skills - Such as identifying the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
*The experience and education must be reflected on your resume and supporting documentation such as transcripts must be uploaded be uploaded at the time of application to be considered eligible for this position.
Best Qualified:
Possess CompTIA Security+ Certification.
*The certification must be uploaded at the time of application to be considered best qualified.
Applicants meeting the Best Qualified criteria will be referred first to the Selecting Official. All other applicants will be referred for consideration if the certificate (referral list) is returned with no selection.
Education
A copy of transcripts must be uploaded at the time of application.
Additional information
Area of Consideration:
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants can claim the following eligibilities:
The following documents must be submitted with your application:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12729678. Announcement closes at 11:59 PM Eastern Time on 05/12/2025 to receive consideration.
Agency contact information
Belinda Grantham
Phone (571) 644-6999 Email belinda.m.grantham.naf@army.mil
Address EG-NAF-W6CEAA US ARMY GARRISON FT NOVOSEL
DO NOT MAIL
Fort Novosel, AL 36362
US
Next steps
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Participates in the planning and delivery of a full range of Information Technology customer support services to the organization, including system hardware/software installations, configuration, upgrades, and troubleshooting.
- Identifies and resolves issues using established industry practices, procedures, or policies to determine the most appropriate approach for problem resolution.
- Reports, responds to, and resolves customer requests.
- Responsible for routine maintenance, upgrades, and supporting servers both physical and virtual, monitoring performance, managing user accounts and
- Manage permissions, and implementing security measures to ensure secure access control within the organization's IT systems.
- Manages, assesses, configures and protects apps and devices in a cloud-native environment while supporting modern device security and simplifying app and
- Device management across various devices, including mobile devices, servers, desktop computers, and virtual endpoints.
Conditions of Employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Satisfactorily complete an employment verification (E-Verify) check.
- Must possess or obtain (within 6 months of employment) and maintain most applicable Computing Environment (CE) certificates of training and
- A minimum Information Assurance baseline security certification of Security+ equivalent
- (or higher certification) in accordance with DoD 8570.01-M, Information Assurance Technical, Level II technicians, and DoDM 8140.03, Cyberspace Workforce.
- Qualification and Management Program within 6 months of hire date.
- Must be able to obtain and maintain a Secret security clearance.
- Satisfactory completion of all pre-employment checks in accordance with AR 215-3, to include a physical assessment, Tier Ill investigation, and Special Agreement Checks.
- Must be able to work in an on-call status on rotating weekends.
- Must be able to work occasional nights and weekends.
- Position is Emergency Essential. Must be available to be called back to duty for emergencies.
- Must be able to carry and lift up to 40 pounds.
Minimum Qualifications:
Specialized IT experience and/or completion of specific, intensive training or IT certification which demonstrates skill in applying:
Principles and methods for integrating information systems components; Performance tuning tools and techniques; System diagnostic tool and fault identification techniques; Systems administration methods; Participating in the planning and delivery of a full range of IT customer support services; Installing, configuring, upgrading and troubleshooting hardware and software components; Presenting formal and informal training and assistance to customers; Reporting, responding to, and resolving customer requests; and IT security principles.
OR
Completion of a master's degree or 2 full years of progressively higher-level graduate education leading to a master's degree in computer science, engineering, information systems management, or technology management or degree that provided a minimum of 24 semester hours as indicated above and required the development or adaptation of applications, systems, or networks. NOTE: If claiming this qualification, a copy of transcripts must be uploaded at the time of application.
AND
In addition, candidates must demonstrate IT-related experience which addresses the following four competencies:
1. Attention to detail - Such as implementing quality control procedures and conducting compliance reviews.
2. Customer service - Such as providing assistance to both internal and external customers; assessing customers' needs, meeting quality standards, and evaluating customer satisfaction.
3. Verbal communication - Such as conducting formal presentations or training to audiences at varying levels of hierarchy and technical expertise.
4. Demonstrated problem-solving skills - Such as identifying the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
*The experience and education must be reflected on your resume and supporting documentation such as transcripts must be uploaded be uploaded at the time of application to be considered eligible for this position.
Best Qualified:
Possess CompTIA Security+ Certification.
*The certification must be uploaded at the time of application to be considered best qualified.
Applicants meeting the Best Qualified criteria will be referred first to the Selecting Official. All other applicants will be referred for consideration if the certificate (referral list) is returned with no selection.
Education
A copy of transcripts must be uploaded at the time of application.
Additional information
Area of Consideration:
- The Area of Consideration for this vacancy announcement is local commuting area. Commuting area is defined as US Citizens and Non-Citizens that live within a 50-miles radius of Ft. Novosel to include, Coffee, Dale, Houston counties. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)
- If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1:00 p.m. by 05/12/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
- Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
- This is a pay-banded position.
- Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
- Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
- Incentives will not be paid.
- Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid.
- It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ).
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- Benefits
Help
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.
Review our benefits
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants can claim the following eligibilities:
- NAF Priority Consideration - Business Based Action
- NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
- NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
- NAF Priority Consideration - Outside Applicant Veteran (OAV)
- NAF Priority Consideration - Parent of a Veteran (OAV)
- NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)
- Benefits
Help
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.
Review our benefits
- Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents must be submitted with your application:
- Resume
- Cover Letter
- DD-214/ Statement of Service
- DA Form 3434
- CompTia Security+ Certification
- Certifications
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. - How to Apply
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12729678. Announcement closes at 11:59 PM Eastern Time on 05/12/2025 to receive consideration.- Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12729678 .
- Complete the online application, verify the required documentation is included with your application package, and submit the application.
- You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
- It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center .
Agency contact information
Belinda Grantham
Phone (571) 644-6999 Email belinda.m.grantham.naf@army.mil
Address EG-NAF-W6CEAA US ARMY GARRISON FT NOVOSEL
DO NOT MAIL
Fort Novosel, AL 36362
US
Next steps
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position! - Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request
The following documents must be submitted with your application:
- Resume
- Cover Letter
- DD-214/ Statement of Service
- DA Form 3434
- CompTia Security+ Certification
- Certifications
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12729678. Announcement closes at 11:59 PM Eastern Time on 05/12/2025 to receive consideration.
- Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12729678 .
- Complete the online application, verify the required documentation is included with your application package, and submit the application.
- You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
- It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center .
Agency contact information
Belinda Grantham
Phone (571) 644-6999 Email belinda.m.grantham.naf@army.mil
Address EG-NAF-W6CEAA US ARMY GARRISON FT NOVOSEL
DO NOT MAIL
Fort Novosel, AL 36362
US
Next steps
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request
group id: DOA
