Today
Top Secret
Unspecified
Unspecified
IT - Hardware
Seal Beach, CA (On-Site/Office)
Our client is currently seeking a System Administrator 2
System Administrator-General
Required Clearance: Top Secret
Work Location: Seal Beach, CA/Herdon, VA/ Kennedy Space Centre
Duration: 6 months, possible FTE opportunity
Position Responsibilities:
• Serve as the first point of contact for users seeking technical assistance via phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues, escalating complex problems to appropriate IT teams as necessary.
• Manage user accounts, permissions, and access rights in accordance with security policies and procedures.
• Provide timely and effective support for IT applications, including troubleshooting and resolving application-related issues.
• Maintain accurate records of user interactions, issues, and resolutions in the service desk ticketing system.
• Assist in the development and maintenance of knowledge base articles and user documentation to enhance self-service support options.
• Collaborate with IT teams to implement changes and improvements to service desk processes and workflows.
• Monitor service desk performance metrics and contribute to continuous improvement initiatives.
Basic Qualifications (Required Skills & Experience):
• Experience in an IT Help Desk position resolving IT issues
• Basic hardware/software troubleshooting skills
• Experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)
Preferred Qualifications (Desired Skills & Experience):
• Familiarity with service desk ticketing systems and maintaining accurate records of user interactions, issues, and resolutions
• Experience in developing and maintaining knowledge base articles and user documentation to enhance self-service support options
• Strong collaboration skills to work effectively with IT teams in implementing changes and improvements to service desk processes
• Previous experience supporting OCONUS customers or working in a similar role within a defense or security environment
Education / Experience:
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 2 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master, 6 year's related work experience, etc.)
System Administrator-General
Required Clearance: Top Secret
Work Location: Seal Beach, CA/Herdon, VA/ Kennedy Space Centre
Duration: 6 months, possible FTE opportunity
Position Responsibilities:
• Serve as the first point of contact for users seeking technical assistance via phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues, escalating complex problems to appropriate IT teams as necessary.
• Manage user accounts, permissions, and access rights in accordance with security policies and procedures.
• Provide timely and effective support for IT applications, including troubleshooting and resolving application-related issues.
• Maintain accurate records of user interactions, issues, and resolutions in the service desk ticketing system.
• Assist in the development and maintenance of knowledge base articles and user documentation to enhance self-service support options.
• Collaborate with IT teams to implement changes and improvements to service desk processes and workflows.
• Monitor service desk performance metrics and contribute to continuous improvement initiatives.
Basic Qualifications (Required Skills & Experience):
• Experience in an IT Help Desk position resolving IT issues
• Basic hardware/software troubleshooting skills
• Experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)
Preferred Qualifications (Desired Skills & Experience):
• Familiarity with service desk ticketing systems and maintaining accurate records of user interactions, issues, and resolutions
• Experience in developing and maintaining knowledge base articles and user documentation to enhance self-service support options
• Strong collaboration skills to work effectively with IT teams in implementing changes and improvements to service desk processes
• Previous experience supporting OCONUS customers or working in a similar role within a defense or security environment
Education / Experience:
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 2 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master, 6 year's related work experience, etc.)
group id: cxjudgpa
