Today
Top Secret/SCI
Early Career (2+ yrs experience)
IT - Support
Quantico, VA (On-Site/Office)
Helpdesk Analyst II
Location: Quantico, VA
Certification: IAT Level II
Schedule (FT/PT): Full Time
Clearance: Top Secret/SCI
Salary: $65,000 - $72,000
Seeking a Helpdesk Analyst II to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization.
Duties to include:
Troubleshoot, resolve, or escalate tickets that have been assigned
Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Support all special projects. Ex. office moves, printer/scanner refresh, DONAA setup/tear down, training room set up, etc.
Support Tier 1 with answering calls, inputting tickets, account creations, password resets, and all other daily duties as needed
Provide training assistance to Tier 1
Assist, as needed, to the VIP team
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements
5 years of IT support experience
Clearance: Top Secret/SCI
Certification: DoD 8570 IAT Level II Certification to include Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP
Location: Quantico, VA
Certification: IAT Level II
Schedule (FT/PT): Full Time
Clearance: Top Secret/SCI
Salary: $65,000 - $72,000
Seeking a Helpdesk Analyst II to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization.
Duties to include:
Troubleshoot, resolve, or escalate tickets that have been assigned
Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Support all special projects. Ex. office moves, printer/scanner refresh, DONAA setup/tear down, training room set up, etc.
Support Tier 1 with answering calls, inputting tickets, account creations, password resets, and all other daily duties as needed
Provide training assistance to Tier 1
Assist, as needed, to the VIP team
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements
5 years of IT support experience
Clearance: Top Secret/SCI
Certification: DoD 8570 IAT Level II Certification to include Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP
group id: 10507520
