F-35 Help Desk Specialist | Secret clearance

Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. Our work depends on an Help Desk Specialist joining our JSF F-35 support team in China Lake, CA.

HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:

• Provides first-tier software, hardware, and printing technical assistance to computer users.
• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
• May provide assistance concerning the use of computer hardware, software, and printing.
• Responds to and diagnoses problems through discussions with users.
• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
• Serves as focal point for customer concerns.
• Documents, tracks, and monitors the technical problems to ensure a timely resolution.
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• A working knowledge of the M365 office suite, MS Teams, and the windows operating system.

WHAT YOU'LL NEED TO SUCCEED:

• Security Clearance Level: Active Secret clearance
• Required Experience:
• 1 year of directly related experience supporting Help Desk Tier 1 operations
• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
• Experience with Remedy/Help Desk Management Systems.
• Progressive experience in the management of a technical support team.
• Experience developing and providing Service Level Agreements and Help Desk deliverables.
• Required Certifications: (411) Technical Support Specialist - Basic.
• Education: AS/AA degree in Computer Science or related IT discipline. Allowable Substitution: An additional 2 years of experience required without an AS/AA Degree.
• Location: Onsite in China Lake, CA.
• US Citizenship required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements