Sr Regional Services Partner

Endgame Systems, LLC provides consulting services related to Elastic technology to Government agencies with heightened security needs. Endgame Systems, LLC is a wholly-owned subsidiary of Elastic. Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co . Endgame Systems, LLC, while a subsidiary of Elastic, is an independent entity focused on Government services.

As a Regional Services Partner, you will lead and work with our U.S. Public Sector customers to scope and position successful outcome based services. Elastic customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world's most interesting and complex search problems, and our services team assists our customers in the use of our products towards these efforts.

The U.S. Public Sector Services Regional Services Partner will be a customer-facing role for supporting our account teams, developing new business achieved through pre-sales support, meeting financial targets, and building strong relationships both within Elastic and with our customers and partners. You will have the opportunity to work with a tremendous services, engineering, and sales team and wear many hats.

What You Will Be Doing:

• Responsible for positioning of professional services and development of new customer projects in the U.S. Public Sector Federal Civilian region
• Overseeing professional services duties including: supporting multiple account executives, project scoping, P&L margin, and reporting
• Liaising closely with the Elastic sales, finance, legal and engineering teams to scope opportunities while assessing risks, questions, or concerns
• Accountability for hitting Services bookings and revenue targets within the U.S. Public Sector region
• Demonstrating strong customer-facing communications skills such as meeting presentation (video/audio conferencing and in-person), customer advocacy, partner development, and relationship building
• Demonstrating technical proficiency with Elastic solutions and it's use cases
• Utilizing strong organizational and analytical skills for managing a Professional Services Automation ("PSA") application, meeting business and utilization targets, and calendar management
• Excelling at consulting workflow including financial planning, business and legal negotiations, project oversight, and significant multi-tasking in a fast-paced environment with high-quality expectations
• Guiding highly distributed Service Delivery team and partners, and flexible to work with global customers across many time zones
• Innovating, presenting, mentoring, and documenting on services methodology and process

What You Bring Along:

• Minimum of 5 years of experience in relevant professional services, technical pre-sales, consulting or software development functions
• Excel at working directly with customers to gather, prioritize, plan and execute solutions to customer business requirements as it relates to technology
• Ability to communicate effectively in the technology domain of search, analytics, or related technologies
• Track record of success in professional services or related technology fields
• Ability to travel up to 70% of the time, including internationally
• Ideal location: Washington DC

Bonus Points:

• Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience
• Understanding of our technology space, including Elasticsearch, Linux, Java, software development, NoSQL, and/or databases
• Experience working as a billable consultant or project manager is valuable for empathy and understanding
• Passion for open-source technology and business mode
• Active U.S. Government Security Clearance

The typical starting Total Cash Compensation range for new hires in this role is between $135,700 and $186,700, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.

Additionally, this role is currently eligible to participate in Elastic's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Endgame Systems is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Endgame Systems is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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