Sla Manager Jobs

Senior Information Technology Project Manager (ITSD Manager) Location: DMV (Fully On-site) PRISM is seeking a Senior Information Technology Project Manager (ITSD Manager) to oversee the operat...

Company DescriptionFounded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions,...

Job Details**TS/SCI w/Full Scope Polygraph Clearance Required** **U.S. Citizenship Required**We are seeking a Customer Support Specialist to join our Microsoft operations team supporting critical gove...

Program Manager Required: ITIL Certification v3 or Higher, v4 preferred, and HDI Certification. HDI Support Center Director Certification Position Summary Nationwide IT Services, NIS, is seeking a...

Job Title: Performance Management LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Requi...

SLA Ticket Auditor Columbia, MD Duties & Responsibilities: •Gather, process, and analyze data into information and information into knowledge to support operations and business decisions •Use enterp...

Job Description The Service Desk Manager oversees the overall operation, performance, and effectiveness of the Service Desk, which serves as the primary point of contact for end-user IT support. This ...

UCC Supervisor Certifications: ITIL Certification v3 or Higher, v4 preferred and HDI Certification. Nationwide IT Services (UCS) is seeking a Unified Contact Center (UCC) Supervisor for a potential ...

AMO, an Akima company, is looking to add a Billing and Collection Managerwith a Top-Secret clearance to the team in Summerville, SC. This full-time position will support the Naval Information Warfare...

Job Title: Performance Management AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Re...

Overview DecisionPoint seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operatio...

APR Technical Lead Certifications: ITIL Certification v3 or higher (v4 preferred) One or more Microsoft certifications (e.g., MCSE or equivalent). Position Overview: Nationwide IT Services, NIS, i...

The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure AQL/SLA Compliance and support of d...

Overview DecisionPoint seeks an APR Technical Lead to oversee Tier 2 Advanced Problem Resolution operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations...

- Operational Oversight: Supervise 24x7 operations center staff, ensuring effective identification, prioritization, and resolution of operational issues to meet or exceed service level agreements (SL...

Overview DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (...

HELP DESK MANAGER JOB DESCRIPTION Location: Hybrid – Alexandria, VA Years’ Experience: 12+ years of experience Education: Bachelor’s Degree in Information Technology Clearance: Applicants must be ab...