BMC Control-M Operator - 3rd Shift - Secret Clearance

Dunhill Government Solutions is hiring a BMC Control-M Operator for the overnight shift on a production scheduling and controls team supporting a federal defense program. The team provides enterprise job scheduling and monitoring around the clock (24x7) using BMC Control-M. You will monitor and analyze job schedules, respond to triage requests from Tier I and II specialists, troubleshoot and resolve problems with minimal supervision, and work with functional, programming and technical staff to keep production systems running.

Responsibilities:

• Monitor and analyze job schedules, and consult with functional, programming and technical staff to optimize them
• Monitor and support the information technology and systems infrastructure
• Respond to triage requests submitted by Tier I and II specialists and provide guidance and support for system needs and upgrades
• Troubleshoot and resolve problems efficiently with minimal supervision; escalate more complex items and work in partnership to reach resolution
• Implement standards for computer operations for compatibility between hardware and software
• Run tests on and maintain operating systems and related software
• Schedule, perform and monitor system backups and, when necessary, perform data recoveries
• Perform root cause analysis, diagnostics and monitoring on production systems
• Take part in planning and designing new platforms and integrating new technologies into the existing infrastructure
• Create and maintain systems documentation and user guides, and help create and review technical system recovery plans
• Review the problem management register and identify actions

Required qualifications:

• Bachelor's degree in Information Technology, Computer Science or a related field
• 1-2 years of experience in information technology, systems administration or another IT-related field
• CompTIA Security+ certification (required to be considered)
• Active Secret clearance
• Must reside within 2 hours of Springfield, VA; Richmond, VA; Battle Creek, MI; Columbus, OH; Dayton, OH; or New Cumberland, PA
• Able to work the overnight shift (11:00 p.m. to 7:00 a.m. Eastern) and some weekend scheduling each month
• US citizen

Preferred: Tech support experience on a 24/7, three-shift team (BMC Control-M experience is not required) • Windows/Unix application support • Windows, Red Hat or SUSE administration • Web servers (IIS, Tomcat, WebLogic) • Ability to analyze, troubleshoot and resolve routine system hardware, software or networking problems • Strong written and verbal communication, including explaining technical terms to non-technical colleagues • Exceptional customer service skills.

Location: Majority telework. You must live within 2 hours of one of the sites listed above. No travel required.

Schedule: Full-time, 40 hours/week, overnight shift (11:00 p.m. to 7:00 a.m. Eastern) with some weekend scheduling each month.

Clearance: Active Secret clearance required. US Citizenship required.

Compensation: $54,400 - $70,000 per year

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