Job Requirements
Chantilly, VA
Top Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$125,000 - $140,000
Job Description
Responsibilities include, but are not limited to:
· Resolving Unified Communications user incidents and requests, to include operational voice and video challenges
· Resolve issues with vendor-specific multi-level video teleconferencing systems
· Complete Moves/Adds/Changes according to the specified SLAs
· Provides weekly report activities to manager
· Assist with the installation of local and/or remote data and voice communications equipment to include but not limited to voice terminals, video conferencing units, concentrators, minicomputers, central processing units, and facsimiles.
· Create and maintain appropriate documentation, including operational instructions
· Work in a team with standardized solutions based on Cisco wired and wireless network equipment around the country and sometimes internationally.
Basic Qualifications:
· 4 plus years’ experience in information networks including Cisco VTC codes, Cisco VoIP endpoints, Cisco Unified Call Manager (CUCM) version 11.5 or later, Cisco Telepresence Management Server
· Certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level II
· DoD 8570 computing environment certification within 6 months of hire. Cisco CCNA Voice or equivalent certification.
Preferred Qualifications:
· Experience with SolarWinds Voice/Video QoS product a plus
Security Clearance Requirements:
· Top Secret-SCI clearance adjudicated within the last 6 years
· Resolving Unified Communications user incidents and requests, to include operational voice and video challenges
· Resolve issues with vendor-specific multi-level video teleconferencing systems
· Complete Moves/Adds/Changes according to the specified SLAs
· Provides weekly report activities to manager
· Assist with the installation of local and/or remote data and voice communications equipment to include but not limited to voice terminals, video conferencing units, concentrators, minicomputers, central processing units, and facsimiles.
· Create and maintain appropriate documentation, including operational instructions
· Work in a team with standardized solutions based on Cisco wired and wireless network equipment around the country and sometimes internationally.
Basic Qualifications:
· 4 plus years’ experience in information networks including Cisco VTC codes, Cisco VoIP endpoints, Cisco Unified Call Manager (CUCM) version 11.5 or later, Cisco Telepresence Management Server
· Certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level II
· DoD 8570 computing environment certification within 6 months of hire. Cisco CCNA Voice or equivalent certification.
Preferred Qualifications:
· Experience with SolarWinds Voice/Video QoS product a plus
Security Clearance Requirements:
· Top Secret-SCI clearance adjudicated within the last 6 years
group id: 10105424
