Jira/Confluence Specialist – SME / Knowledge Manager – SME

Position Summary 

The Jira/Confluence Specialist – SME / Knowledge Manager – SME serves as the subject matter expert for enterprise Atlassian Jira and Confluence environments supporting a classified modernization portfolio. The role administers and governs Jira and Confluence as authoritative systems of record for requirements, decisions, and project knowledge; standardizes workflows and knowledge management practices; and maintains end-to-end traceability from requirements to fielded solutions, including linkage to governing statutory and policy authorities. The specialist collaborates with contractor, military, and government civilian stakeholders to deliver secure, scalable administration, reporting, and user support.

Essential Duties and Responsibilities

· Design, administer, and govern Jira and Confluence as the authoritative systems of record for requirements, decisions, and project knowledge across the modernization portfolio.

· Develop Jira and Confluence dashboards, structured queries, and automated reports to reduce manual status collection.

· Capture, decompose, and baseline requirements from leadership and government engineering personnel; assign unique identifiers and maintain configuration control.

· Build and maintain bidirectional traceability from requirements through design, implementation, testing, and fielded solutions, preserving change history as part of the official record.

· Maintain traceability between requirements, projects, solutions, and governing statutes, directives, or authorizations, including Titles 10, 40, 44, and 50; provide leadership-ready authority views.

· Produce on-demand executive summaries and detailed portfolio reports covering status, dependencies, risks, decisions, and open actions.

· Establish and enforce knowledge management standards for taxonomy, metadata, templates, naming conventions, access controls, and records retention and disposition.

· Serve as a primary point of contact for reporting, metrics, dashboard standardization, and leadership questions about requirements and knowledge management.

· Provide user training and support on system-of-record practices; audit compliance and adoption.

· Design and support Jira projects and Confluence spaces, including tailored workflows and configurations.

· Standardize workflows, screen schemes, custom fields, and permission schemes while applying data protection and access restrictions.

Minimum Qualifications (Knowledge, Skills, and Abilities)

· Must possess an active TS/SCI security clearance and successfully complete any additional client security eligibility and/or compatibility determinations.

· Bachelor’s degree and 12 or more years of progressive experience in knowledge management, requirements management, or records management (or commensurate experience).

· At least 10 years of hands-on Jira and/or Confluence power-user experience, including project and space design, workflows, issue types, custom fields, dashboards, filters, Jira Query Language (JQL), and page and template architecture.

· Data analysis experience.

· Demonstrated experience creating and maintaining requirements traceability matrices for large, multi-project technical portfolios.

· Experience supporting knowledge management or requirements management in a TS/SCI environment.

Preferred Qualifications

· Master’s degree.

· Working knowledge of federal records obligations under Title 44 and DoD 5015.02-STD and the distinctions among Title 10, Title 40, Title 44, and Title 50 authorities for DoD IT and communications programs.

· Current Atlassian credential such as ACP-610, ACP-620, or Confluence Space Administration Pro Skills Badge.

· Ability to communicate effectively in executive-level summaries and detailed technical reports and briefings.

· Additional Atlassian project-level credential; ACP-100 Jira Administration for Data Center is a plus, but not required.

· ICRM Certified Records Manager (CRM) or Certified Records Analyst (CRA).

· IREB CPRE Advanced Level (Requirements Management), IIBA CBAP, or PMI-PBA.

· KM Institute Certified Knowledge Manager (CKM).

· Experience administering Jira and Confluence in air-gapped or multi-enclave environments, including cross-domain content handling.

· Experience supporting Special Access Programs (SAP) or other high-consequence communications programs.

· Prior military or government service in communications systems, intelligence, or acquisition.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 

Northern Technologies Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, disability, age, or any other protected status under federal, state, or local law.

Travel

10%

Shift

On-site schedule determined by the assigned customer site and operational requirements; specific shift hours were not provided.

Note

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The salary range listed represents a good faith estimate and is provided in compliance with applicable pay transparency laws. The final compensation offered will be determined based on a variety of factors, including your skills, experience, qualifications, internal equity, and market conditions.