Federal Network Support Engineer (Intermediate)

Dunhill Government Solutions is hiring an Intermediate Federal Network Support Engineer to provide foundational technical infrastructure and software services support for an Azure core networking team within government cloud environments. This role supports 24x7 operations (shift work) for critical networking infrastructure, including ExpressRoute, VPN and core network services, across secure federal facilities, on site in Fairfax, VA.

Responsibilities:

• Lead triage and mitigation of moderate-complexity live-site incidents, customer-reported incidents and deployment incidents
• Perform optical SPAN monitoring and mitigations for network performance optimization
• Support WAN incidents and coordinate resolution activities
• Execute end-to-end deployment of ExpressRoute devices for specific sites, including onboarding to network management systems
• Validate and troubleshoot buildout configurations before production deployment
• Conduct root cause analysis on recurring incidents and develop preventive measures
• Issue Letters of Authorization (LOAs) and perform operational readiness tests with carrier and colocation partners
• Support decommissioning activities, including networking decom for federal cloud environments
• Provide technical guidance to Tier 1 engineers during complex incidents, and serve as the primary escalation point for Tier 1 support teams
• Contribute advanced troubleshooting guides and technical documentation to the knowledge base
• Coordinate with carrier and colocation partners (such as ATT, BT, Verizon and Equinix) on capacity planning and onboarding, and manage the end-to-end contract sign-off process for new partners
• Escalate highly complex or specialized issues to Tier 2 with comprehensive documentation, and take part in post-incident reviews and continuous improvement

Required qualifications:

• Current Secret security clearance
• US citizen currently residing in the United States (dual citizenship is not allowed for this work), holding an unexpired US Passport book
• Able to work on site in Fairfax, VA
• 3-4 years of experience in network operations or technical support
• Understanding of enterprise networking concepts, including routing protocols (BGP, OSPF), MPLS and VPN technologies
• Working knowledge of Azure networking services (ExpressRoute, VPN Gateway, Virtual WAN)
• Experience with network monitoring tools and SPAN/packet capture analysis
• Experience with ticketing systems and incident management processes
• Strong troubleshooting and problem-solving abilities, and excellent written and verbal communication skills
• Ability to work independently in a 24x7 operational environment
• Strong attention to detail and commitment to documentation standards
• Customer service orientation with the ability to manage multiple priorities
• One or more of these certifications: an Azure certification, ACE-A (Arista Certified Engineer - Associate), ACE-S (Arista Certified Engineer - Specialist), JNCIA-Junos, JNCIS-SP, JNCIS-ENT, CompTIA Network+, CompTIA Security+, or CCNA (Cisco Certified Network Associate)

Preferred: Familiarity with network automation concepts and scripting (PowerShell, Python); experience with federal government cloud environments; CCNP or an equivalent networking certification; prior experience in a Managed Service Provider (MSP) or cloud operations environment.

Location: On site (no telework) in Fairfax, VA. No travel required.

Schedule: Full-time, 40 hours/week; day shift, supporting a 24x7 operational environment.

Clearance: Active Secret clearance required. US Citizenship required.

Compensation: $38.56 - $56.25 per hour

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