IT Support Technician

The Opportunity
NTS is hiring an IT Support Technician that will be responsible for supporting end users across the organization. This position focuses on day-to-day IT operations, including device setup, basic troubleshooting, account assistance, and ticket resolution.

Key Responsibilities (*Essential Functions)

• Provide timely support for end-user incidents submitted through Spiceworks
• Troubleshoot basic issues related to Windows workstations, mobile devices, network connectivity, printers, peripherals, and Microsoft 365 applications
• Perform password resets and account unlocks per privileged access procedures
• Image, provision, and deploy Windows and mobile devices using Microsoft Intune
• Enroll devices into compliance and configuration profiles
• Perform device refreshes, swaps, returns, and secure device wipes
• Monitor workstation health through Ninja RMM
• Execute basic remediation tasks
• Apply updates and software deployments
• Assist with user onboarding/offboarding
• Create and configure user accounts following templates
• Assign licenses and verify service provisioning
• Maintain accurate notes in Spiceworks
• Support compliance with organizational policies and CMMC Level 2
• Provide professional communication with users
• Escalate advanced issues as needed
• Educate users on basic IT best practices