Sr. Program Manager

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an experienced Senior Program Manager to support the US Agency for International Development (USAID). In this role, you will oversee the delivery of technical, administrative, and management services to USAID's Office of Human Capital and Talent Management (HCTM) and Office of Resource Management (RM). You will oversee the implementation of human capital strategies to HCTM and oversee the complete life cycle of HR support to the agency.

Location: Work location is on-site in the DC office, and Hybrid Telework options will be based on Customer needs. As SPM, you are expected to be flexible and travel to USAID locations and Kentro HQ in McLean, VA. Must be local to the DC area and able to commute to various locations on a weekly basis.

Compensation Range: The anticipated base salary range for this position is $175,000–$225,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability. 

Responsibilities

• Provide overall program leadership and accountability during the interim coverage period, with responsibility for contract program operations and performance, service delivery, customer engagement, and quality of project deliverables.
• Work collaboratively with USAID client leadership, PMO, functional leads, and other stakeholders to achieve program objectives, maintain continuity of services, and identify and address program-level challenges and risks.
• Serve as the primary program management point of contact for the customer, maintaining regular engagement with the COR and customer leadership and coordinating resolution of customer priorities, concerns, and escalations.
• Participate in and, as appropriate, lead daily customer status meetings and other recurring customer, leadership, PMO, and program-level meetings. Provide relevant program updates and ensure matters requiring Sr. Program Manager attention or follow-up are appropriately addressed.
• Maintain program-level awareness of day-to-day operations, workload assessments, milestones, schedules, deliverables, dependencies, and other activities.
• Provide oversight of program and ISC performance to ensure service delivery aligns with contractual requirements, customer expectations, and USAID guidelines and directives.
• Provide personnel and performance management for ISC staff, coaching and feedback, recognition, performance evaluations, and coordination with USAID leadership and Human Resources on personnel matters, as appropriate.
• Ensure required program reporting, administrative activities, and customer deliverables are appropriately coordinated and completed.
• Support coordination of contract and program changes with the COR, HCTM, procurement officials, USAID leadership, and other appropriate stakeholders, including assessing program impacts and facilitating required follow-up and contract actions.
• Provide regular program updates to Kentro leadership on program performance, customer priorities, staffing, key risks and issues, and matters requiring leadership awareness, support, or escalation.
• Maintain awareness of staffing and resource needs and coordinate with the Team Manager and appropriate USAID stakeholders on staffing requests as needed.
• Identify and communicate significant program risks, customer concerns, personnel matters, dependencies, and other issues requiring management attention, and coordinate appropriate mitigation and resolution strategies.
• Lead strategic and program-level working sessions and contribute to process improvement initiatives focused on strengthening program performance, service delivery, workforce effectiveness, and customer support.

Qualifications

• Master’s degree or equivalent experience in areas such as Management, Human Resources, or a related field such as Public Administration, Organizational Development, International Development, Business, or related subjects.
• Must have at a minimum of 10 years of progressively more responsible experience managing complex teams and assignments, with at least 5 years of this experience in personnel/performance management; demonstrated management and supervision of staff; experience in setting up management, administrative tasks, and assembling teams for complex assignments, and financial systems.
• Per USAID requirements, candidates may not have prior USAID experience that would create an actual or perceived conflict of interest for this role. 
• Must be a U.S. Citizen, and reside within commuting distance of the DC HQs office.
• Experience working with Federal Government organizations on a large scale with multiple customer entities to support.  
• Strong customer orientation, diplomacy, and conflict resolution skills.
• Senior-level knowledge, skills, and experience in federal government program management, leading HR operations for federal government clients.
• Ability to interact with all levels of staff from senior management to line staff.
• Experience supporting HR Information System implementation and sustainment  
• Demonstrated success in leading or supporting cross-functional transformational initiatives and stewarding collaborative processes across multiple stakeholders.
• Demonstrated understanding of the complete life cycle of federal human capital management including HR support and services, including staffing, classification, employee relations, labor relations, records management, retirement and benefits, compensation support, payroll action processing, separations, and training.
• Experience with providing strategic management and analysis of federal human capital practices required to meet agency organizational goals and strategic objectives.
• General understanding of the following: 
  • Human capital staffing and merit-based promotion procedures to include the Delegated Examining Unit (DEU) and all sources of special hiring authorities.
  • OPM Classification Standards and the Fair Labor Standards Act 
    
    Federal Benefits and Retirement Systems including CSRS/FSRS, FEGLI, FEI-IB, FSA, FMLA, etc.  
  • Federal Payroll Processing.

 Preferred Qualifications: 

• PMP certification, FAC-PPM certification, or equivalent strongly preferred.
• Experience leading/managing contracts with 100+ employees.  

Clearance Requirement:

• US Citizen
• Willing and able to obtain and maintain Public Trust Clearance 
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.  

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