Health System Specialist

Duties

• Supports clinic operations in the areas of patient administration, referral management, access to care and clinical practice management.
• Supports clinic operations in the areas of appointment scheduling, provider template utilization, empanelment, workload, productivity, and operational performance.
• Assists the OIC, Clinic Nurse Managers, providers, and clinic administrative personnel in applying DHA, MTF, and Branch Clinic policies, procedures, and business operations standards.
• Develops recurring and ad hoc reports, dashboards, briefing materials, workload analyses, access-to-care reports, provider template utilization analyses, and other decision-support products.
• Implements and monitors established administrative processes, internal controls, and local operating procedures that support accountability, effective use of resources, and efficient clinic operations.
• Utilizes DHA-approved clinical, financial, workload, scheduling, and health information systems to collect, analyze, validate, and report operational data.
• Monitor access-to-care, workload, productivity, and resource-utilization measures; and develop recommendations to improve clinic operations and patient care delivery.
• Monitors licensure, certification, credentialing, and related readiness information, as applicable, to identify potential administrative issues affecting provider availability or clinic operations.
• Coordinates with responsible offices and clinic leadership to address identified concerns.
• Coordinates implementation of approved DHA, MTF, and Branch Clinic initiatives related to automated health information systems, access-to-care standards, scheduling optimization, provider template management, and clinical business operations.
• Serves as a technical resource for healthcare business operations, access-to-care practices, provider template management, empanelment, scheduling, workload reporting, performance measures, and business-planning processes
• Identifies clinic business operations training needs and assists in coordinating education and orientation related to access-to-care standards, scheduling practices and health information system functionality.
• Identifies clinic business operations training needs and assists in coordinating education and orientation related to provider template management, performance reporting, and other assigned clinical business operations initiatives.

Requirements

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position is required to be screened for and obtain necessary immunizations/vaccinations (hepatitis, influenza, etc.) unless exempted by a licensed physician.
• This position is "Mission Essential." In the event of severe weather conditions or other such emergency situations (natural or man-made disaster) the incumbent may be required to report to work/remain at work as scheduled to support the mission.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• Incumbent will be expected to travel to Dam Neck Clinic and Tricare Prime Clinic Virginia Beach.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is .

Specialized Experience: One year of specialized experience which includes 1) perform a variety of clerical, administrative, and technical duties in support of health care delivery systems/programs in a Medical Treatment Facility AND 2) utilize various automated accounting and record keeping systems to generate reports on healthcare data services. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

OR

Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree with a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: .

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.