Job Requirements
Easton, MD
Clearance Unspecified Polygraph not specified
Career Level not specified
Salary not specified
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Job Description
The AV/VTC Engineer shall be responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, upgrading, and modifying video teleconferencing equipment systems. Conduct the technical assessment needed to confirm customer functional requirements and validate physical, infrastructure, and network conditions before finalizing the system engineering plan and releasing materials for procurement.
Responsibilities
• The AV/VTC engineer will assist the PM with translating customer workflows into a final AV/VTC design approach for local presentation, Microsoft Teams/hybrid meetings, audience participation, voice lift, display routing, camera operation, and touch-panel control.
• The Engineer will document technical findings, identify dependencies and risks, validate the Bill of Materials (BOM), and provide a recommendation on whether the design is ready for procurement.
• The Engineer must be able to assess and validate the planned integration of multiple commercial displays, network video encoder/decoder endpoints, PTZ presenter and audience cameras, ceiling microphone arrays, existing or replacement loudspeakers and amplification, Q-SYS DSP/control components, touch-panel user controls, a lectern desktop and laptop/BYOD interface, and Microsoft Teams connectivity.
• The survey must also determine the suitability of the telecommunications room rack, UPS/power, structured CAT6A cabling, equipment mounting locations, cable pathways, and Government network services including IP addressing, VLANs, switch ports, and Power over Ethernet (PoE) needed to support the final design.
• Provide support and services in the AV Engineering Team supporting a DoD organization with video teleconferencing services.
• Resolve system operational problems by troubleshooting and performing fault isolation.
• Responsible for the generation of and compliance with customer organization and contractual recurring daily, weekly, and monthly reporting requirements; nonrecurring and special reports.
• Perform site surveys, generate Bill of Materials, lead integration, testing, and installations of new facilities (office spaces, conference rooms, etc.).
• Develop and implement metrics capture processes and procedures, quality control and assurance processes and procedures; perform other tasks as assigned, and demonstrate proficiency, accuracy, and attention to detail in assigned duties.
• Draft Standard Operating Procedures (SOPs) for VTC Engineering operations.
• Perform equipment custodian duties, including inventory asset management and accountability functions.
• Provide life cycle refresh projections for AV/TC infrastructure and AV equipment build-out projects.
• Conduct site surveys to establish AV/TC systems and equipment customer requirements.
• Provide on-site support primarily at the main customer site location; provide occasional alternate or satellite site support, and/or travel as needed.
• Responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, upgrading, and modifying video teleconferencing equipment systems.
• Perform connection testing and troubleshooting of VTC systems for DoD operations.
• Monitor and track system performance and usage.
• Repair, replace, or reprogram faulty equipment, as required.
• Provide client consulting and training on control, interfaces, and use of the audio/visual and VTC equipment.
• Complete annual company and customer training requirements according to established policies and procedures.
• Record labor hours daily in an online corporate system.
• Travel up to 10%.
• Non-recurring and special reports.
• Other duties as assigned
Qualifications
• Associate degree in Computer Information Management, Information Technology, or related field of study OR
• High school diploma or GED and an additional 4+ years of IT Systems or Helpdesk support experience.
• 4+ years of relevant work experience.
• CompTIA A+, Network+, or Security + certification is required within 6 months of the start date.
Knowledge, Skills and Abilities:
• Ability to apply Security Technical Implementation Guides (STIGS) requirements on UC technologies.
• Must have experience configuring/maintaining/sustaining Extron, Crestron, AMX, and Cisco UC/VTC technologies.
• Experienced in Cisco Unified Communications Manager/Cisco Meeting Serve Technologies Operations and Maintenance.
• Experience with DITSCAP/8500.2 IA controls desired.
• Experienced with IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, Firewall Traversal, SIP, H.323, and relevant video standards as well as DoD Video Security Technical Implementation Guides (STIG) processes, familiarity with and ability to comply with the Defense Information Systems Agency (DISA) operational
• Experienced with multi-security classified /unclassified IP video teleconferencing/presentations.
• Experience with networking, LAN/WAN, and Telecommunications Industry Association (TIA) cabling standards.
• Understanding of PKI
• Knowledge of AV/VTC sessions, Call Managers, scheduling, and of AV/VTC services with outside agencies for executive-level users.
• Ability to perform duties in the DoD classified and unclassified environments, including the use of KIV-7 encryption keys for ISDN/IP classified connectivity.
• Working knowledge of SIP, ISM, H232, H320, H460, TLS, RTP, SRTP, TCP/IP, and UDP; content control protocols, video compression standards; packet analyzers; routing protocols and networking fundamentals; Tandberg, Polycom, and Cisco video and voice technologies.
• Full working knowledge of commercial construction methods, like ceiling deck constructions, wall framing, structural engineering, electrical wiring, and cable/fiber installation.
• Proficient in Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook.
• Knowledge of TCP/IP network routing and switching.
• Knowledge of wireless technologies.
• Must have the ability to attend all customer in-person meetings and conferences as requested.
• Must have the ability to communicate with others effectively both orally and in writing
• Ability to multi-task in a high-stress, performance-based environment.
• Ability to establish priorities and meet established deadlines.
• Ability to travel up to 10%.
Responsibilities
• The AV/VTC engineer will assist the PM with translating customer workflows into a final AV/VTC design approach for local presentation, Microsoft Teams/hybrid meetings, audience participation, voice lift, display routing, camera operation, and touch-panel control.
• The Engineer will document technical findings, identify dependencies and risks, validate the Bill of Materials (BOM), and provide a recommendation on whether the design is ready for procurement.
• The Engineer must be able to assess and validate the planned integration of multiple commercial displays, network video encoder/decoder endpoints, PTZ presenter and audience cameras, ceiling microphone arrays, existing or replacement loudspeakers and amplification, Q-SYS DSP/control components, touch-panel user controls, a lectern desktop and laptop/BYOD interface, and Microsoft Teams connectivity.
• The survey must also determine the suitability of the telecommunications room rack, UPS/power, structured CAT6A cabling, equipment mounting locations, cable pathways, and Government network services including IP addressing, VLANs, switch ports, and Power over Ethernet (PoE) needed to support the final design.
• Provide support and services in the AV Engineering Team supporting a DoD organization with video teleconferencing services.
• Resolve system operational problems by troubleshooting and performing fault isolation.
• Responsible for the generation of and compliance with customer organization and contractual recurring daily, weekly, and monthly reporting requirements; nonrecurring and special reports.
• Perform site surveys, generate Bill of Materials, lead integration, testing, and installations of new facilities (office spaces, conference rooms, etc.).
• Develop and implement metrics capture processes and procedures, quality control and assurance processes and procedures; perform other tasks as assigned, and demonstrate proficiency, accuracy, and attention to detail in assigned duties.
• Draft Standard Operating Procedures (SOPs) for VTC Engineering operations.
• Perform equipment custodian duties, including inventory asset management and accountability functions.
• Provide life cycle refresh projections for AV/TC infrastructure and AV equipment build-out projects.
• Conduct site surveys to establish AV/TC systems and equipment customer requirements.
• Provide on-site support primarily at the main customer site location; provide occasional alternate or satellite site support, and/or travel as needed.
• Responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, upgrading, and modifying video teleconferencing equipment systems.
• Perform connection testing and troubleshooting of VTC systems for DoD operations.
• Monitor and track system performance and usage.
• Repair, replace, or reprogram faulty equipment, as required.
• Provide client consulting and training on control, interfaces, and use of the audio/visual and VTC equipment.
• Complete annual company and customer training requirements according to established policies and procedures.
• Record labor hours daily in an online corporate system.
• Travel up to 10%.
• Non-recurring and special reports.
• Other duties as assigned
Qualifications
• Associate degree in Computer Information Management, Information Technology, or related field of study OR
• High school diploma or GED and an additional 4+ years of IT Systems or Helpdesk support experience.
• 4+ years of relevant work experience.
• CompTIA A+, Network+, or Security + certification is required within 6 months of the start date.
Knowledge, Skills and Abilities:
• Ability to apply Security Technical Implementation Guides (STIGS) requirements on UC technologies.
• Must have experience configuring/maintaining/sustaining Extron, Crestron, AMX, and Cisco UC/VTC technologies.
• Experienced in Cisco Unified Communications Manager/Cisco Meeting Serve Technologies Operations and Maintenance.
• Experience with DITSCAP/8500.2 IA controls desired.
• Experienced with IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, Firewall Traversal, SIP, H.323, and relevant video standards as well as DoD Video Security Technical Implementation Guides (STIG) processes, familiarity with and ability to comply with the Defense Information Systems Agency (DISA) operational
• Experienced with multi-security classified /unclassified IP video teleconferencing/presentations.
• Experience with networking, LAN/WAN, and Telecommunications Industry Association (TIA) cabling standards.
• Understanding of PKI
• Knowledge of AV/VTC sessions, Call Managers, scheduling, and of AV/VTC services with outside agencies for executive-level users.
• Ability to perform duties in the DoD classified and unclassified environments, including the use of KIV-7 encryption keys for ISDN/IP classified connectivity.
• Working knowledge of SIP, ISM, H232, H320, H460, TLS, RTP, SRTP, TCP/IP, and UDP; content control protocols, video compression standards; packet analyzers; routing protocols and networking fundamentals; Tandberg, Polycom, and Cisco video and voice technologies.
• Full working knowledge of commercial construction methods, like ceiling deck constructions, wall framing, structural engineering, electrical wiring, and cable/fiber installation.
• Proficient in Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook.
• Knowledge of TCP/IP network routing and switching.
• Knowledge of wireless technologies.
• Must have the ability to attend all customer in-person meetings and conferences as requested.
• Must have the ability to communicate with others effectively both orally and in writing
• Ability to multi-task in a high-stress, performance-based environment.
• Ability to establish priorities and meet established deadlines.
• Ability to travel up to 10%.
group id: 91171480