Job Requirements
Washington, DC
Clearance Unspecified Polygraph not specified
Career Level not specified
$121,785 - $158,322
Job Description
Special Assistant (GS-13)
U.S. Customs and Border Protection
Office of Human Resources Management
Join the U.S. Customs and Border Protection’s Human Resources Management team! Serve as a principal advisor on HRM administrative management, organizational effectiveness, and program-execution issues. CBP is the nation's premier federal agency charged with securing our borders and protecting our country.
LOCATION: Washington, D.C.
IMPORTANT NOTE: This opportunity is OUTSIDE of USAJOBS.gov and ONLY open to military veterans with preference (i.e., 30% or More Disabled Veteran, and/or Schedule A candidates), transitioning service members within four months of separating, and civilians with Schedule A preference.
SALARY IF HIRED: $121,785 – $158,322 per year
MAJOR DUTIES AND RESPONSIBILITIES:
The incumbent serves as a principal advisor on HRM-wide administrative management, organizational effectiveness, and program-execution issues; independently leads or conducts complex studies and develops recommendations affecting major HRM programs, cross-functional initiatives, and CBP mission-support operations. Based on an in-depth knowledge of the mission of CBP, the incumbent performs responsible and varied duties that encompass the full range of HRM programs.
Administrative Management
The incumbent interprets and recommends changes in administrative processes and policies to improve the effectiveness and efficiency of the organization both orally and in writing.
Provides broad administrative and program support in advancing HRM’s organizational priorities, improving internal coordination, and supporting effective program execution.
Advises leadership on administrative processes, program coordination requirements, organizational practices, and cross-functional issues affecting HRM’s ability to meet mission needs.
Reviews and evaluates administrative and program information to identify coordination gaps, workflow concerns, policy implementation issues, or matters requiring executive attention.
Develops recommended approaches to improve communication, coordination, timeliness, and consistency across HRM offices and programs.
Supports leadership-directed efforts to streamline administrative processes, clarify roles and responsibilities, and improve the effectiveness of internal operations.
HRM Program Coordination and Implementation
Serves as a program-management resource for HRM initiatives and executive-level assignments that affect multiple HRM program areas, organizational components, or CBP stakeholders.
Translates executive direction, strategic priorities, policy decisions, and management objectives into coordinated action plans, implementation strategies, milestones, governance structures, communication approaches, and accountability mechanisms.
Coordinates cross-functional teams consisting of HRM program managers, business managers, subject-matter experts, and representatives from other CBP and DHS offices.
Establishes project objectives, identifies required actions and dependencies, resolves or elevates barriers, monitors progress, and ensures that products and recommendations are timely, accurate, and responsive to executive requirements.
Develops, revises, and implements administrative procedures, standard operating procedures, management controls, and internal guidance affecting HRM operations.
Ensures that proposed procedures and guidance are consistent with CBP and DHS policies, organizational objectives, and the operational requirements of affected HRM programs.
Recommends changes when existing policy, procedures, or controls are unclear, ineffective, duplicative, or inconsistent with organizational needs.
Executive Resource Management, Travel, and Front Office Operations
Provides administrative management and resource oversight for the Assistant Commissioner’s Staff.
Develops, monitors, and evaluates front office administrative resource requirements, including operating budget needs, travel and conference expenditures, purchases, and requests for additional resources.
Ensures expenditures are consistent with applicable limitations, internal controls, and CBP/DHS requirements.
Analyzes front office resource use, anticipated requirements, and spending trends to advise leadership on budget execution, resource priorities, and potential operational impacts.
Identifies issues affecting the availability or efficient use of administrative resources and recommends corrective actions or alternative approaches.
HOW TO APPLY: Closing date is November 30, 2026
Email Jeffrey.R.Jack@cbp.dhs.gov with SUBJ: CBP – Special Assistant (GS-13) – HRM-AC –Washington, D.C.
Include the following documentation:
Your resume will enable us to determine the grade level for which you qualify; therefore, align it to the specifics as described in the Duties and Responsibilities section above. Provide details of your education, background, and experience so we can accurately assess your qualifications, and be sure to highlight any superior proficiencies that uniquely qualify you.
Your DD214 (SSN redacted) or Statement of Service with all campaign medals contained therein (SSN redacted), VA Disability Rating Letter, and/or Schedule A Letter is also required.
U.S. Customs and Border Protection
Office of Human Resources Management
Join the U.S. Customs and Border Protection’s Human Resources Management team! Serve as a principal advisor on HRM administrative management, organizational effectiveness, and program-execution issues. CBP is the nation's premier federal agency charged with securing our borders and protecting our country.
LOCATION: Washington, D.C.
IMPORTANT NOTE: This opportunity is OUTSIDE of USAJOBS.gov and ONLY open to military veterans with preference (i.e., 30% or More Disabled Veteran, and/or Schedule A candidates), transitioning service members within four months of separating, and civilians with Schedule A preference.
SALARY IF HIRED: $121,785 – $158,322 per year
MAJOR DUTIES AND RESPONSIBILITIES:
The incumbent serves as a principal advisor on HRM-wide administrative management, organizational effectiveness, and program-execution issues; independently leads or conducts complex studies and develops recommendations affecting major HRM programs, cross-functional initiatives, and CBP mission-support operations. Based on an in-depth knowledge of the mission of CBP, the incumbent performs responsible and varied duties that encompass the full range of HRM programs.
Administrative Management
The incumbent interprets and recommends changes in administrative processes and policies to improve the effectiveness and efficiency of the organization both orally and in writing.
Provides broad administrative and program support in advancing HRM’s organizational priorities, improving internal coordination, and supporting effective program execution.
Advises leadership on administrative processes, program coordination requirements, organizational practices, and cross-functional issues affecting HRM’s ability to meet mission needs.
Reviews and evaluates administrative and program information to identify coordination gaps, workflow concerns, policy implementation issues, or matters requiring executive attention.
Develops recommended approaches to improve communication, coordination, timeliness, and consistency across HRM offices and programs.
Supports leadership-directed efforts to streamline administrative processes, clarify roles and responsibilities, and improve the effectiveness of internal operations.
HRM Program Coordination and Implementation
Serves as a program-management resource for HRM initiatives and executive-level assignments that affect multiple HRM program areas, organizational components, or CBP stakeholders.
Translates executive direction, strategic priorities, policy decisions, and management objectives into coordinated action plans, implementation strategies, milestones, governance structures, communication approaches, and accountability mechanisms.
Coordinates cross-functional teams consisting of HRM program managers, business managers, subject-matter experts, and representatives from other CBP and DHS offices.
Establishes project objectives, identifies required actions and dependencies, resolves or elevates barriers, monitors progress, and ensures that products and recommendations are timely, accurate, and responsive to executive requirements.
Develops, revises, and implements administrative procedures, standard operating procedures, management controls, and internal guidance affecting HRM operations.
Ensures that proposed procedures and guidance are consistent with CBP and DHS policies, organizational objectives, and the operational requirements of affected HRM programs.
Recommends changes when existing policy, procedures, or controls are unclear, ineffective, duplicative, or inconsistent with organizational needs.
Executive Resource Management, Travel, and Front Office Operations
Provides administrative management and resource oversight for the Assistant Commissioner’s Staff.
Develops, monitors, and evaluates front office administrative resource requirements, including operating budget needs, travel and conference expenditures, purchases, and requests for additional resources.
Ensures expenditures are consistent with applicable limitations, internal controls, and CBP/DHS requirements.
Analyzes front office resource use, anticipated requirements, and spending trends to advise leadership on budget execution, resource priorities, and potential operational impacts.
Identifies issues affecting the availability or efficient use of administrative resources and recommends corrective actions or alternative approaches.
HOW TO APPLY: Closing date is November 30, 2026
Email Jeffrey.R.Jack@cbp.dhs.gov with SUBJ: CBP – Special Assistant (GS-13) – HRM-AC –Washington, D.C.
Include the following documentation:
Your resume will enable us to determine the grade level for which you qualify; therefore, align it to the specifics as described in the Duties and Responsibilities section above. Provide details of your education, background, and experience so we can accurately assess your qualifications, and be sure to highlight any superior proficiencies that uniquely qualify you.
Your DD214 (SSN redacted) or Statement of Service with all campaign medals contained therein (SSN redacted), VA Disability Rating Letter, and/or Schedule A Letter is also required.
group id: 10338695
