Network Support

EGS is seeking a Network support Technician to support the
US Army on the AGUN Program. The AGUN program is a highly demanding mission
requiring expert technical and professional support to sustain the Army's
global wide area network and security infrastructure. The selected candidate
will support network migration, operations, and maintenance activities while
ensuring the availability, performance, and security of the Army's enterprise
network.
This role includes resolving service tickets, implementing
approved network changes, supporting operational workflows, and collaborating
with technical teams to maintain and improve network performance across a
global environment.
Primary Responsibilities
• Support 24x7x365 AGUN operations and provide updates to
the Global Cyber Center (GCC) to facilitate command and control of the AGUN
network.
• Execute standard network policy and configuration changes,
including common remediation activities and pre-approved operational workflows.
• Manage, triage, track, and update workflows and service
tickets within JIRA Service Desk and other IT Service Management (ITSM)
ticketing platforms.
• Provide situational awareness and status updates regarding
ticket resolution and operational activities as directed by the GCC.
• Escalate incidents and service requests to higher-tier
support teams when required.
• Collaborate with stakeholders and technical teams to
perform legacy environment discovery, assess current capabilities, and support
network modernization initiatives.
• Provide Tier II operational support for the Army's global
network infrastructure.
• Analyze network performance and identify optimization
strategies to improve capacity, reliability, and operational effectiveness.
• Assist in troubleshooting and resolving complex network
issues across geographically dispersed enterprise environments.
• Support network migration, integration, and operational
sustainment activities.
Qualifications (please include preferred education and years
of experience):
Basic Qualifications
• Bachelor's degree with 4+ years of relevant experience, or
Master's degree with 2+ years of relevant experience. Additional directly
applicable experience may be considered in lieu of a degree.
• Active DoD IAT Level II certification (e.g., Security+) or
higher prior to start date.
• Must obtain and maintain an approved Computing Environment
(CE) certification applicable to the supported technology environment within
six (6) months of hire.
• Possess and maintain a Secret security clearance.
• Demonstrated experience supporting Cisco SD-WAN
environments.
• Knowledge of Software Defined Networking (SDN) concepts
and technologies.
• Experience with virtualization technologies, including
VMware.
• Experience supporting Red Hat Enterprise Linux
environments.
• Hands-on experience with InfoVista network performance
management tools.
• Experience working with two or more of the following
network technologies:
o Cisco DNA Center / Prime
o Juniper Networks
o Palo Alto Networks
o Dell Networking
o Junos Space
o AppGate
• Experience utilizing IT Service Management (ITSM)
ticketing tools.
• Strong understanding of networking concepts, protocols,
and technologies, including:
o LAN/WAN
o BGP
o TCP/UDP
o IPSec
o VPNs
o Layer 2/Layer 3 Routing
o Firewalls
o SFTP
o SSH
o SCP
o SNMP
o NTP
• Demonstrated ability to troubleshoot and resolve complex
network issues in a team-oriented environment.
• Strong written and verbal communication skills.
Preferred Qualifications
• Cisco Certified Network Professional (CCNP) certification
or equivalent.
• Experience with Linux shell scripting.
• Experience with GitLab source control and CI/CD pipeline
development.
• Experience using JIRA and Confluence.
• Experience with NetSecOps technologies, including Salt,
Git, Ansible, Terraform, Puppet, and network element management tools.
• Experience with Network Performance Management solutions,
including SNMP, NETMON, and LiveAction.
• Experience with two or more of the following technologies:
o NetFlow
o Elastic
o Kafka
o Grafana
o Prometheus
o Nexus Repository
• Experience designing, optimizing, and supporting complex
geographically dispersed enterprise networks.
• Knowledge of U.S. Army network security requirements and
enterprise network infrastructure operations.