Operations Watch Specialist

Full Job Description

Agensys is seeking an experienced Operations Watch Specialist to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program. The successful candidate will provide technical oversight and continuous monitoring across both unclassified (NIPRNet) and classified (SIPRNet) networks.

Working as part of a 24/7/365 operations team, the Operations Watch Specialist will monitor enterprise network infrastructure, identify and troubleshoot connectivity issues, coordinate incident response, and ensure uninterrupted communications supporting critical Department of Defense (DoD) missions.

This position directly supports senior leadership across Headquarters Air Force (HAF), the Air Force District of Washington (AFDW), the Office of the Secretary of Defense (OSD), the Joint Chiefs of Staff, and the National Military Command Center (NMCC).

Primary Responsibilities

• Monitor and manage the operational status of enterprise Wide Area Network (WAN) infrastructure across classified and unclassified networks.
• Receive and respond to support calls involving network connectivity, service disruptions, and system outages.
• Perform incident management, troubleshooting, and service restoration using enterprise monitoring and automation tools.
• Monitor network infrastructure using SolarWinds, SCOM, Cisco Prime, and other monitoring platforms.
• Identify, triage, and respond to critical network alerts before they impact end users.
• Perform advanced log analysis to support proactive threat hunting, incident identification, and remediation.
• Troubleshoot enterprise network issues involving switches, routers, and WAN connectivity.
• Coordinate incident response and service restoration activities with the Communications Focal Point (CFP), mission partners, local technicians, and long-haul telecommunications carriers.
• Escalate unresolved Tier 1 and Tier 2 incidents to Tier 3 engineering teams for advanced troubleshooting.
• Maintain enterprise situational awareness through continuous network monitoring and operational reporting.
• Document incidents, troubleshooting activities, service interruptions, and resolutions.
• Provide proactive problem management and customer reporting.
• Support continuous improvement of network monitoring tools and operational processes to maximize network uptime.
• Maintain operational readiness in a mission-critical, 24/7 environment.

Required Qualifications

• Active DoD Secret security clearance with the ability to obtain a Top Secret clearance.
• Bachelor's degree with a minimum of 2 years of related experience. Additional relevant experience may substitute for a degree.
• DoD 8570 IAT Level II certification, such as CompTIA Security+.
• Minimum 2 years of experience working with enterprise switches and routers.
• Experience with Cisco Prime or comparable network monitoring systems.
• Experience using SolarWinds, SCOM, or similar enterprise monitoring platforms.
• Experience reviewing system events, analyzing alerts, and performing incident triage based on impact and urgency.
• Ability to troubleshoot enterprise IT incidents and recommend appropriate resolutions.
• Experience preparing technical support documentation, incident reports, and troubleshooting records.
• Strong communication, customer service, and problem-solving skills.
• Ability to work effectively in a live 24/7 operations environment.

Preferred Qualifications

• Cisco CCENT or CCNA certification.
• Experience tuning and optimizing SolarWinds, SCOM, or comparable network monitoring tools.
• Experience with IT Service Management (ITSM) platforms, particularly Remedy.
• Previous experience supporting military command environments.