Hospitality Ambassador

Hospitality Ambassador

Location: South San Francisco, CA
Shift options: 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM
Pay: $30/hr

Position Overview:
As a key member of the Site Services team, the Hospitality Ambassador is responsible for delivering exceptional customer service and a high-touch, white-glove hospitality experience on our South San Francisco campus. This onsite role is crucial in ensuring secure and seamless campus access, in close partnership with Security. You will serve as the primary point of contact in the lobby, supporting daily operations for a diverse and high-profile workforce of over 12,000 employees, visitors, and partners.

Core Responsibilities:

• Front Desk & Lobby Operations:
  • Greet and assist employees, visitors, and guests with professionalism and warmth.
  • Handle inquiries, requests, and issues efficiently, maintaining a service-focused approach.
  • Provide guidance and information for site amenities and resources.
• Security & Access Management:
  • Collaborate with Security to ensure safety of people and property.
  • Manage visitor check-in process, badge assignment, and host notifications.
  • Maintain strict adherence to campus access protocols and confidentiality requirements.
• Guest & Service Coordination:
  • Facilitate vendor deliveries including packages, catering, and personal items.
  • Organize special requests, VIP interactions, and guest accommodations.
  • Provide call center support, addressing phone inquiries promptly.
• Program & Operations Support:
  • Administer lobby programs such as parking placards, Clipper Cards, and transportation services.
  • Coordinate lobby amenities and manage multiple lobbies as needed (flex/rover coverage).
• Logistics & Additional Duties:
  • Support document handling and distribution services.
  • Ensure lobby supplies are stocked and organized.
  • Assist with site-wide projects and ongoing process improvements.

Key Competencies:

• Exceptional customer service and hospitality mindset.
• Strong verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Adaptable and able to multitask within fast-paced environments.
• Proactive problem-solving and solution-oriented thinking.
• Effective collaboration with cross-functional teams (Security, Legal, Administrators, Events, etc.).
• Commitment to continuous improvement and learning.

Qualifications:

• Bachelor's degree in any field.
• 3-4+ years of experience in corporate hospitality, luxury service, or concierge roles.
• Proficiency in MS Office and Google Suite; ability to quickly learn new systems (visitor management, call center tools).
• Valid California driver's license.

Work Conditions:

• Fully onsite position, South San Francisco (5 days/week).
• Shift options: 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM.
• Mandatory bi-weekly Thursday meetings until approximately 6:30 PM.
• Required participation in team meetings and safety certification within 6 months.
• 12-month minimum commitment.
• No relocation assistance or remote work options available.

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