Job Requirements
Herndon, VA
Top Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
Salary not specified
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Job Description
VoIP Engineer
Location: Herndon, VA (100% Onsite)
Clearance Required: Active Top Secret Clearance
Certification Required: DoD IAT Level II Certification (Security+ CE or Equivalent)
Employment Type: 2-Year Contract
Compensation: $55-$72/hr W2
About the Opportunity
TEKsystems is seeking a VoIP Engineer to support a mission-critical Special Access Program in Herndon, VA. This position is responsible for supporting, maintaining, and optimizing Cisco Unified Communications infrastructure, including voice, video, and collaboration services within a highly secure environment.
The ideal candidate will have extensive experience supporting Cisco Unified Communications Manager (CUCM), Cisco VoIP solutions, teleconferencing systems, and voice infrastructure while providing exceptional technical support and maintaining system reliability.
Responsibilities
Support and troubleshoot Cisco Unified Communications environments, including voice, video, and collaboration systems.
Resolve user incidents and service requests related to VoIP, video conferencing, and Unified Communications platforms.
Administer and maintain Cisco Unified Communications Manager (CUCM).
Manage Cisco UC technologies including Unity, CMS, VCS, CER, TMS, and CMM.
Troubleshoot and resolve issues involving video teleconferencing and collaboration services.
Perform moves, adds, and changes in accordance with established service level agreements.
Support installation, configuration, and maintenance of voice and communications equipment.
Create and maintain technical documentation, operational procedures, and configuration records.
Collaborate with geographically distributed engineering teams supporting standardized Cisco-based solutions.
Provide outstanding customer service and technical support to end users and stakeholders.
Support voice infrastructure, routers, and related Cisco communication technologies.
Recommend and implement improvements to Unified Communications services and operations.
Required Qualifications
Active Top Secret Clearance.
Clearance must be enrolled in Continuous Evaluation (CE) or have a completed periodic reinvestigation within the last 6 years.
DoD IAT Level II Certification (Security+ CE or equivalent).
4+ years of hands-on experience with Cisco Unified Communications Manager (CUCM).
Experience supporting enterprise Cisco VoIP and Unified Communications environments.
Experience troubleshooting voice, video, and conferencing technologies.
Strong understanding of Cisco voice technologies and collaboration platforms.
Experience supporting operational voice and video services in enterprise environments.
Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.
Ability to work 100% onsite in Herndon, VA.
Preferred Qualifications
CCNA or CCNA Voice certification.
Experience with Cisco Unity, Expressways, CMS, and VCS.
Experience supporting UCCX contact center environments.
Experience with Cisco CUBE Session Border Controllers (SBCs).
Experience with Vyopta / Webex Collaboration platforms.
Experience supporting classified government or Special Access Program environments.
Familiarity with Cisco routers and network infrastructure supporting voice services.
Why Join?
Support a mission-critical Special Access Program.
Long-term 2-year contract opportunity.
Certification reimbursement opportunities.
Three weeks of PTO plus 11 federal holidays.
Stable and highly visible government program.
Opportunity to work with advanced Cisco Unified Communications technologies.
Exposure to secure national security environments.
Competitive benefits package including medical, dental, vision, and 401(k).
Location: Herndon, VA (100% Onsite)
Clearance Required: Active Top Secret Clearance
Certification Required: DoD IAT Level II Certification (Security+ CE or Equivalent)
Employment Type: 2-Year Contract
Compensation: $55-$72/hr W2
About the Opportunity
TEKsystems is seeking a VoIP Engineer to support a mission-critical Special Access Program in Herndon, VA. This position is responsible for supporting, maintaining, and optimizing Cisco Unified Communications infrastructure, including voice, video, and collaboration services within a highly secure environment.
The ideal candidate will have extensive experience supporting Cisco Unified Communications Manager (CUCM), Cisco VoIP solutions, teleconferencing systems, and voice infrastructure while providing exceptional technical support and maintaining system reliability.
Responsibilities
Support and troubleshoot Cisco Unified Communications environments, including voice, video, and collaboration systems.
Resolve user incidents and service requests related to VoIP, video conferencing, and Unified Communications platforms.
Administer and maintain Cisco Unified Communications Manager (CUCM).
Manage Cisco UC technologies including Unity, CMS, VCS, CER, TMS, and CMM.
Troubleshoot and resolve issues involving video teleconferencing and collaboration services.
Perform moves, adds, and changes in accordance with established service level agreements.
Support installation, configuration, and maintenance of voice and communications equipment.
Create and maintain technical documentation, operational procedures, and configuration records.
Collaborate with geographically distributed engineering teams supporting standardized Cisco-based solutions.
Provide outstanding customer service and technical support to end users and stakeholders.
Support voice infrastructure, routers, and related Cisco communication technologies.
Recommend and implement improvements to Unified Communications services and operations.
Required Qualifications
Active Top Secret Clearance.
Clearance must be enrolled in Continuous Evaluation (CE) or have a completed periodic reinvestigation within the last 6 years.
DoD IAT Level II Certification (Security+ CE or equivalent).
4+ years of hands-on experience with Cisco Unified Communications Manager (CUCM).
Experience supporting enterprise Cisco VoIP and Unified Communications environments.
Experience troubleshooting voice, video, and conferencing technologies.
Strong understanding of Cisco voice technologies and collaboration platforms.
Experience supporting operational voice and video services in enterprise environments.
Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.
Ability to work 100% onsite in Herndon, VA.
Preferred Qualifications
CCNA or CCNA Voice certification.
Experience with Cisco Unity, Expressways, CMS, and VCS.
Experience supporting UCCX contact center environments.
Experience with Cisco CUBE Session Border Controllers (SBCs).
Experience with Vyopta / Webex Collaboration platforms.
Experience supporting classified government or Special Access Program environments.
Familiarity with Cisco routers and network infrastructure supporting voice services.
Why Join?
Support a mission-critical Special Access Program.
Long-term 2-year contract opportunity.
Certification reimbursement opportunities.
Three weeks of PTO plus 11 federal holidays.
Stable and highly visible government program.
Opportunity to work with advanced Cisco Unified Communications technologies.
Exposure to secure national security environments.
Competitive benefits package including medical, dental, vision, and 401(k).
group id: 10105424
