Job Requirements
Washington, DC
Clearance Unspecified Polygraph not specified
Mid Level Career (5+ yrs experience)
Salary not specified
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Job Description
Position summary: Primary relationship lead for tenant and customer organizations. Coordinates the service organizations behind each account, leads tenant communications, and drives issues to resolution.
Key responsibilities
• Manage tenant, account, and occupancy relationships for complex institutional, corporate, or Government customers.
• Coordinate multiple service organizations to deliver on customer requirements and commitments.
• Lead tenant communications, briefings, and facilitation sessions.
• Prepare written correspondence and customer reporting.
• Track, escalate, and resolve customer issues and requests through closure.
• Gather customer feedback and relay it to program leadership.
Required qualifications
• Education: Bachelor's degree.
• Experience: 9+ years of real estate customer, tenant, account, or occupancy management supporting complex institutional, corporate, or Government customers.
• Experience coordinating multiple service organizations.
• Demonstrated skill in tenant communications, briefings, facilitation, written correspondence and reporting, and issue resolution.
Key responsibilities
• Manage tenant, account, and occupancy relationships for complex institutional, corporate, or Government customers.
• Coordinate multiple service organizations to deliver on customer requirements and commitments.
• Lead tenant communications, briefings, and facilitation sessions.
• Prepare written correspondence and customer reporting.
• Track, escalate, and resolve customer issues and requests through closure.
• Gather customer feedback and relay it to program leadership.
Required qualifications
• Education: Bachelor's degree.
• Experience: 9+ years of real estate customer, tenant, account, or occupancy management supporting complex institutional, corporate, or Government customers.
• Experience coordinating multiple service organizations.
• Demonstrated skill in tenant communications, briefings, facilitation, written correspondence and reporting, and issue resolution.
group id: 91007326