Job Requirements
Sierra Vista, AZ
Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$90,000 - $105,000
Job Description
Job Description
The AGUN program seeks a dedicated Network Technician to support the Army's global wide area network and security infrastructure. This demanding role involves network migration, operations, and maintenance activities to ensure the availability, performance, and security of the Army's enterprise network.
Responsibilities
Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the AGUN network.
Execute standard network policy and configuration changes, including common remediation activities and pre-approved operational workflows.
Manage, triage, track, and update workflows and service tickets within JIRA Service Desk and other IT Service Management (ITSM) ticketing platforms.
Provide situational awareness and status updates regarding ticket resolution and operational activities as directed by the GCC.
Escalate incidents and service requests to higher-tier support teams when required.
Collaborate with stakeholders and technical teams to perform legacy environment discovery, assess current capabilities, and support network modernization initiatives.
Provide Tier II operational support for the Army's global network infrastructure.
Analyze network performance and identify optimization strategies to improve capacity, reliability, and operational effectiveness.
Assist in troubleshooting and resolving complex network issues across geographically dispersed enterprise environments.
Support network migration, integration, and operational sustainment activities.
Essential Skills
Bachelor's degree with 2+ years of relevant experience, additional directly applicable experience may be considered in lieu of a degree.
Active DoD IAT Level II certification (e.g., Security+) or higher.
Demonstrated experience supporting Cisco SD-WAN environments.
Knowledge of Software Defined Networking (SDN) concepts and technologies.
Experience with virtualization technologies, including VMware.
Experience supporting Red Hat Enterprise Linux environments.
Hands-on experience with InfoVista network performance management tools.
Demonstrated ability to troubleshoot and resolve complex network issues in a team-oriented environment.
Strong written and verbal communication skills.
Additional Skills and Qualifications
Cisco Certified Network Professional (CCNP) certification or equivalent.
Experience with Linux shell scripting.
Experience with GitLab source control and CI/CD pipeline development.
Experience using JIRA and Confluence.
Experience with NetSecOps technologies, including Salt, Git, Ansible, Terraform, Puppet, and network element management tools.
Experience with Network Performance Management solutions, including SNMP, NETMON, and LiveAction.
Experience with two or more of the following technologies: NetFlow, Elastic, Kafka, Grafana, Prometheus, Nexus Repository.
Experience designing, optimizing, and supporting complex geographically dispersed enterprise networks.
Work Environment
Work on-site in Sierra Vista, Arizona, as part of a team of 12 in a 24x7x365 AGUN Network Operations Center (NOC). The role requires active Secret Clearance and involves a dress code suitable for a professional military environment.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
The AGUN program seeks a dedicated Network Technician to support the Army's global wide area network and security infrastructure. This demanding role involves network migration, operations, and maintenance activities to ensure the availability, performance, and security of the Army's enterprise network.
Responsibilities
Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the AGUN network.
Execute standard network policy and configuration changes, including common remediation activities and pre-approved operational workflows.
Manage, triage, track, and update workflows and service tickets within JIRA Service Desk and other IT Service Management (ITSM) ticketing platforms.
Provide situational awareness and status updates regarding ticket resolution and operational activities as directed by the GCC.
Escalate incidents and service requests to higher-tier support teams when required.
Collaborate with stakeholders and technical teams to perform legacy environment discovery, assess current capabilities, and support network modernization initiatives.
Provide Tier II operational support for the Army's global network infrastructure.
Analyze network performance and identify optimization strategies to improve capacity, reliability, and operational effectiveness.
Assist in troubleshooting and resolving complex network issues across geographically dispersed enterprise environments.
Support network migration, integration, and operational sustainment activities.
Essential Skills
Bachelor's degree with 2+ years of relevant experience, additional directly applicable experience may be considered in lieu of a degree.
Active DoD IAT Level II certification (e.g., Security+) or higher.
Demonstrated experience supporting Cisco SD-WAN environments.
Knowledge of Software Defined Networking (SDN) concepts and technologies.
Experience with virtualization technologies, including VMware.
Experience supporting Red Hat Enterprise Linux environments.
Hands-on experience with InfoVista network performance management tools.
Demonstrated ability to troubleshoot and resolve complex network issues in a team-oriented environment.
Strong written and verbal communication skills.
Additional Skills and Qualifications
Cisco Certified Network Professional (CCNP) certification or equivalent.
Experience with Linux shell scripting.
Experience with GitLab source control and CI/CD pipeline development.
Experience using JIRA and Confluence.
Experience with NetSecOps technologies, including Salt, Git, Ansible, Terraform, Puppet, and network element management tools.
Experience with Network Performance Management solutions, including SNMP, NETMON, and LiveAction.
Experience with two or more of the following technologies: NetFlow, Elastic, Kafka, Grafana, Prometheus, Nexus Repository.
Experience designing, optimizing, and supporting complex geographically dispersed enterprise networks.
Work Environment
Work on-site in Sierra Vista, Arizona, as part of a team of 12 in a 24x7x365 AGUN Network Operations Center (NOC). The role requires active Secret Clearance and involves a dress code suitable for a professional military environment.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
group id: 10105424
