Job Requirements
Herndon, VA
Top Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$115,000 - $145,000
Job Description
Job Description
This role focuses on supporting and optimizing a Cisco-based Unified Communications environment, including voice, video, and collaboration services, for a highly secure and mission-critical program. You will manage and troubleshoot Cisco Unified Communications platforms, resolve complex user incidents, and ensure reliable, high-quality voice and video services in a 100% on-site setting in Herndon, VA.
Responsibilities
Resolve Unified Communications user incidents and service requests, including operational voice and video challenges, within defined service level agreements.
Troubleshoot and resolve issues with vendor-specific, multi-level video teleconferencing systems.
Administer and manage Cisco Unified Communications components such as CUCM, VCS, CMS, CUC, CER, TMS, and CMM.
Perform moves, adds, and changes for voice and video services in accordance with specified SLAs.
Prepare and deliver weekly activity and status reports to leadership, clearly summarizing work performed and outstanding issues.
Assist with the installation and configuration of local and remote data and voice communications equipment, including voice terminals, video conferencing units, concentrators, minicomputers, CPUs, and facsimile devices.
Create, update, and maintain clear and accurate documentation, including operational instructions, configuration records, and process guides.
Collaborate closely with a distributed team using standardized Cisco-based solutions deployed across the country and occasionally in international locations.
Apply strong customer service skills in every interaction and consistently strive to exceed customer expectations.
Support and maintain Cisco VoIP and voice infrastructure, including routers and related network components used for voice services.
Contribute to continuous improvement of Unified Communications operations by identifying recurring issues and recommending enhancements.
Essential Skills
Active Top Secret (TS) security clearance that is enrolled in Continuous Evaluation (CE) or has a periodic reinvestigation completed within the past 6 years.
Compliance with DoD 8140/8570 requirements with an IAT Level II certification, such as Security+ CE or another qualified certification.
Hands-on experience with Cisco Unified Communications Manager (CUCM), with a strong preference for 4–5+ years of direct experience.
Proven experience working with VoIP technologies and Cisco Call Manager in enterprise environments.
Experience supporting Unified Communications solutions, including voice, video, and collaboration services.
Ability to manage and troubleshoot Cisco UC platforms such as CUCM, VCS, CMS, Unity, and related components.
Strong understanding of Cisco-based voice solutions, including Cisco VoIP and Cisco voice technologies.
Demonstrated ability to diagnose and resolve complex voice and video issues, including multi-level video teleconferencing systems.
Solid customer service orientation with the ability to communicate effectively with end users and stakeholders.
Ability to work 100% on-site in Herndon, VA in a secure environment.
Additional Skills and Qualifications
CCNA or CCNA Voice certification is a plus.
Experience with Cisco UC products such as Call Manager, CMM/CMS, Expressways, and Unity is preferred.
Experience with UCCX (contact center) is highly desirable.
Experience with session border controllers (SBCs), such as Cisco CUBEs, is a plus.
Experience with collaboration platforms such as Webex (formerly known as WXP Collaboration) is beneficial.
Familiarity with Cisco routers and their role in supporting VoIP and Unified Communications.
Ability to work effectively as part of a geographically distributed team using standardized Cisco network solutions.
Strong documentation skills for creating operational instructions and maintaining system records.
Work Environment
This position is 100% on-site in Herndon, VA, supporting a secure, mission-critical environment tied to a Special Access Program. You will work with Cisco-based Unified Communications and networking technologies, including CUCM, VCS, CMS, CUC, CER, TMS, CMM, VoIP routers, and video teleconferencing systems. The dress code is business casual, and you will collaborate with a professional team that supports standardized Cisco network and UC solutions deployed across the country and occasionally internationally. Work is performed in a secure facility where on-site presence and adherence to security protocols are essential.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This role focuses on supporting and optimizing a Cisco-based Unified Communications environment, including voice, video, and collaboration services, for a highly secure and mission-critical program. You will manage and troubleshoot Cisco Unified Communications platforms, resolve complex user incidents, and ensure reliable, high-quality voice and video services in a 100% on-site setting in Herndon, VA.
Responsibilities
Resolve Unified Communications user incidents and service requests, including operational voice and video challenges, within defined service level agreements.
Troubleshoot and resolve issues with vendor-specific, multi-level video teleconferencing systems.
Administer and manage Cisco Unified Communications components such as CUCM, VCS, CMS, CUC, CER, TMS, and CMM.
Perform moves, adds, and changes for voice and video services in accordance with specified SLAs.
Prepare and deliver weekly activity and status reports to leadership, clearly summarizing work performed and outstanding issues.
Assist with the installation and configuration of local and remote data and voice communications equipment, including voice terminals, video conferencing units, concentrators, minicomputers, CPUs, and facsimile devices.
Create, update, and maintain clear and accurate documentation, including operational instructions, configuration records, and process guides.
Collaborate closely with a distributed team using standardized Cisco-based solutions deployed across the country and occasionally in international locations.
Apply strong customer service skills in every interaction and consistently strive to exceed customer expectations.
Support and maintain Cisco VoIP and voice infrastructure, including routers and related network components used for voice services.
Contribute to continuous improvement of Unified Communications operations by identifying recurring issues and recommending enhancements.
Essential Skills
Active Top Secret (TS) security clearance that is enrolled in Continuous Evaluation (CE) or has a periodic reinvestigation completed within the past 6 years.
Compliance with DoD 8140/8570 requirements with an IAT Level II certification, such as Security+ CE or another qualified certification.
Hands-on experience with Cisco Unified Communications Manager (CUCM), with a strong preference for 4–5+ years of direct experience.
Proven experience working with VoIP technologies and Cisco Call Manager in enterprise environments.
Experience supporting Unified Communications solutions, including voice, video, and collaboration services.
Ability to manage and troubleshoot Cisco UC platforms such as CUCM, VCS, CMS, Unity, and related components.
Strong understanding of Cisco-based voice solutions, including Cisco VoIP and Cisco voice technologies.
Demonstrated ability to diagnose and resolve complex voice and video issues, including multi-level video teleconferencing systems.
Solid customer service orientation with the ability to communicate effectively with end users and stakeholders.
Ability to work 100% on-site in Herndon, VA in a secure environment.
Additional Skills and Qualifications
CCNA or CCNA Voice certification is a plus.
Experience with Cisco UC products such as Call Manager, CMM/CMS, Expressways, and Unity is preferred.
Experience with UCCX (contact center) is highly desirable.
Experience with session border controllers (SBCs), such as Cisco CUBEs, is a plus.
Experience with collaboration platforms such as Webex (formerly known as WXP Collaboration) is beneficial.
Familiarity with Cisco routers and their role in supporting VoIP and Unified Communications.
Ability to work effectively as part of a geographically distributed team using standardized Cisco network solutions.
Strong documentation skills for creating operational instructions and maintaining system records.
Work Environment
This position is 100% on-site in Herndon, VA, supporting a secure, mission-critical environment tied to a Special Access Program. You will work with Cisco-based Unified Communications and networking technologies, including CUCM, VCS, CMS, CUC, CER, TMS, CMM, VoIP routers, and video teleconferencing systems. The dress code is business casual, and you will collaborate with a professional team that supports standardized Cisco network and UC solutions deployed across the country and occasionally internationally. Work is performed in a secure facility where on-site presence and adherence to security protocols are essential.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
group id: 10105424
