Job Requirements
Reston, VA
Secret Polygraph not specified
Early Career (2+ yrs experience)
$52,000 - $64,480
Job Description
IT Specialist
Job Description
This on-site IT Specialist role provides day-to-day desktop and network support for US Marine Corps users, ensuring reliable, secure, and efficient operation of workstations, servers, and network infrastructure. You will install, configure, maintain, and troubleshoot a wide range of hardware and software in a Microsoft and networked environment, while delivering responsive and professional customer service to end users.
Responsibilities
Provide daily desktop and help desk support to US Marine Corps personnel, resolving incidents and service requests in a timely and professional manner.
Install, configure, service, repair, and maintain Information Technology (IT) systems in both stand-alone and client–server environments.
Support and maintain Microsoft server environments, Defense Message Systems (DMS), and other authorized IT systems as required.
Install, configure, and maintain hardware and software for network services, storage networking devices, and servers.
Integrate multiple Information Systems (IS) within a networked environment to ensure interoperability and reliable performance.
Evaluate, troubleshoot, and resolve customer IT and Information Systems problems, escalating issues when necessary.
Perform required hardware upgrades and repairs to maintain mission capability and minimize downtime.
Install and configure wireless hubs, routers, switches, and various transmission media to support network connectivity.
Install, configure, and maintain server hardware and software, ensuring systems operate efficiently and securely on the network.
Ensure proper installation and configuration of workstation hardware and software for optimal performance in a networked environment.
Install, optimize, and troubleshoot Local Area Networks (LAN) and Base Area Networks (BAN).
Support and troubleshoot technologies and protocols such as IPv6, EIGRP, BGP, VLANs, VPNs, and NAT as needed.
Use ticketing systems to document, track, and resolve incidents and service requests according to established procedures.
Collaborate with team members to share knowledge, coordinate work, and continuously improve service desk and desktop support processes.
Deliver excellent customer service by communicating clearly with users, setting expectations, and following up to ensure issues are resolved.
Essential Skills
Active Department of Defense (DoD) Secret Clearance.
Minimum of 2 years of IT support experience, including hands-on desktop or help desk support.
Experience providing help desk and desktop support, including troubleshooting hardware, software, and peripheral issues.
Strong troubleshooting skills for Windows-based environments, including Windows 10 and related applications.
Experience working with Microsoft server environments and authorized IT systems.
Familiarity with Active Directory for user, group, and workstation support.
Experience using ticketing systems to manage and resolve support requests.
Knowledge of installing, configuring, and maintaining wireless hubs, routers, switches, and transmission media.
Ability to install, optimize, and troubleshoot Local Area Networks (LAN) and Base Area Networks (BAN).
Understanding of networking concepts and protocols such as IPv6, EIGRP, BGP, VLANs, VPNs, and NAT.
Strong customer service skills with the ability to communicate clearly and professionally with end users.
High school diploma or General Equivalency Diploma (GED).
Compliance with DoD 8570 requirements at Level I (CompTIA A+) with preference for Level II (Security+).
Additional Skills and Qualifications
CompTIA A+, CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Technology Associate (MTA), or Microsoft Certified Solutions Associate (MCSA) certification.
Security+ certification preferred to meet DoD 8570 Level II requirements.
Experience supporting US military or other federal environments.
Ability to work effectively as a team player in a mission-focused environment.
Demonstrated drive, reliability, and a strong work ethic.
Experience with Windows operating systems beyond Windows 10 is a plus.
Exposure to storage networking devices and server hardware is beneficial.
Work Environment
This is a fully on-site position based in Reston, Virginia, within the United States, supporting a US Marine Corps facility. You work standard full-time hours, typically totaling 40 hours per week, with no overtime expected. The environment is structured, professional, and mission-focused, with close collaboration among IT support, network, and systems teams. You operate primarily in a Windows environment, including Windows 10 workstations and Microsoft server technologies, and work with networking equipment such as routers, switches, wireless hubs, and related transmission media. Daily work involves using service desk ticketing systems, interacting directly with end users, and handling physical hardware such as desktops, laptops, and peripherals. The role requires adherence to site security protocols and facility procedures appropriate for a secure military setting, along with professional attire consistent with a formal office and government-support environment.
Job Description
This on-site IT Specialist role provides day-to-day desktop and network support for US Marine Corps users, ensuring reliable, secure, and efficient operation of workstations, servers, and network infrastructure. You will install, configure, maintain, and troubleshoot a wide range of hardware and software in a Microsoft and networked environment, while delivering responsive and professional customer service to end users.
Responsibilities
Provide daily desktop and help desk support to US Marine Corps personnel, resolving incidents and service requests in a timely and professional manner.
Install, configure, service, repair, and maintain Information Technology (IT) systems in both stand-alone and client–server environments.
Support and maintain Microsoft server environments, Defense Message Systems (DMS), and other authorized IT systems as required.
Install, configure, and maintain hardware and software for network services, storage networking devices, and servers.
Integrate multiple Information Systems (IS) within a networked environment to ensure interoperability and reliable performance.
Evaluate, troubleshoot, and resolve customer IT and Information Systems problems, escalating issues when necessary.
Perform required hardware upgrades and repairs to maintain mission capability and minimize downtime.
Install and configure wireless hubs, routers, switches, and various transmission media to support network connectivity.
Install, configure, and maintain server hardware and software, ensuring systems operate efficiently and securely on the network.
Ensure proper installation and configuration of workstation hardware and software for optimal performance in a networked environment.
Install, optimize, and troubleshoot Local Area Networks (LAN) and Base Area Networks (BAN).
Support and troubleshoot technologies and protocols such as IPv6, EIGRP, BGP, VLANs, VPNs, and NAT as needed.
Use ticketing systems to document, track, and resolve incidents and service requests according to established procedures.
Collaborate with team members to share knowledge, coordinate work, and continuously improve service desk and desktop support processes.
Deliver excellent customer service by communicating clearly with users, setting expectations, and following up to ensure issues are resolved.
Essential Skills
Active Department of Defense (DoD) Secret Clearance.
Minimum of 2 years of IT support experience, including hands-on desktop or help desk support.
Experience providing help desk and desktop support, including troubleshooting hardware, software, and peripheral issues.
Strong troubleshooting skills for Windows-based environments, including Windows 10 and related applications.
Experience working with Microsoft server environments and authorized IT systems.
Familiarity with Active Directory for user, group, and workstation support.
Experience using ticketing systems to manage and resolve support requests.
Knowledge of installing, configuring, and maintaining wireless hubs, routers, switches, and transmission media.
Ability to install, optimize, and troubleshoot Local Area Networks (LAN) and Base Area Networks (BAN).
Understanding of networking concepts and protocols such as IPv6, EIGRP, BGP, VLANs, VPNs, and NAT.
Strong customer service skills with the ability to communicate clearly and professionally with end users.
High school diploma or General Equivalency Diploma (GED).
Compliance with DoD 8570 requirements at Level I (CompTIA A+) with preference for Level II (Security+).
Additional Skills and Qualifications
CompTIA A+, CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Technology Associate (MTA), or Microsoft Certified Solutions Associate (MCSA) certification.
Security+ certification preferred to meet DoD 8570 Level II requirements.
Experience supporting US military or other federal environments.
Ability to work effectively as a team player in a mission-focused environment.
Demonstrated drive, reliability, and a strong work ethic.
Experience with Windows operating systems beyond Windows 10 is a plus.
Exposure to storage networking devices and server hardware is beneficial.
Work Environment
This is a fully on-site position based in Reston, Virginia, within the United States, supporting a US Marine Corps facility. You work standard full-time hours, typically totaling 40 hours per week, with no overtime expected. The environment is structured, professional, and mission-focused, with close collaboration among IT support, network, and systems teams. You operate primarily in a Windows environment, including Windows 10 workstations and Microsoft server technologies, and work with networking equipment such as routers, switches, wireless hubs, and related transmission media. Daily work involves using service desk ticketing systems, interacting directly with end users, and handling physical hardware such as desktops, laptops, and peripherals. The role requires adherence to site security protocols and facility procedures appropriate for a secure military setting, along with professional attire consistent with a formal office and government-support environment.
group id: 10105424
