Quality Manager - Federal Records Operations

Join our team as a Quality Manager and support U.S. Citizenship and Immigration Services (USCIS) by leading quality control for a high-volume federal records operation. You will run audits and lead quality auditors and trainers, ensuring every task meets federal standards and contract performance levels.

FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

**Position is contingent upon contract award**

Work Schedule and Location:

On-Site: This full-time on-site position works Monday through Friday, 8:00 am to 5:00 pm CT, at the USCIS National Records Center (NRC) in Lee's Summit, MO. The NRC is an underground federal records facility that operates 24/7. Occasional travel to the USCIS Harrisonburg File Storage Facility in Harrisonburg, VA, may be required. Free onsite parking is provided.

Responsibilities

• Own all quality activities across contract task areas at your site.
• Lead a team of quality auditors and tutors who handle audit and training functions.
• Prepare and monitor internal procedures for compliance with government regulations and policies.
• Coordinate operational and administrative actions with site managers.
• Use Six Sigma methods to find root causes and keep performance improving.

Qualifications

Required:

• Bachelor's degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting. No substitution is allowed.
• At least 3 years of experience managing quality control operations.
• Demonstrated experience preparing and monitoring internal procedures for compliance with government regulations and policies.
• Demonstrated experience coordinating operational and administrative actions.
• Six Sigma Black Belt, or able to earn one within 180 days of contract award.
• U.S. citizenship.
• U.S. residency for at least 3 of the past 5 years.
• Clearance: Favorable USCIS Public Trust suitability determination (SF-85P background investigation with fingerprinting) required before start.

Desired:

• Six Sigma Black Belt already in hand.
• QC experience in high-volume records, document, or mail processing.
• Experience writing Quality Control and Quality Improvement Plans on federal contracts.

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets.

Pay Range

Negotiable depending on experience, education, and clearance level.