Job Requirements
Dahlgren, VA
Secret Polygraph not specified
Entry Level (less than 2 yrs experience)
$55,000 - $65,000
Job Description
Title:
• Help Desk Specialist
Location:
• Dahlgren, Virginia (ON-SITE)
Clearance Required:
• Secret
Certification Required:
• Security+ (or IAT II equivalent)
Top Skills Required:
• Active Directory
• Ticketing Systems
• Desktop / Helpdesk / End User Support
Salary Range:
• $55,000-$65,000
Responsibilities
• Provide on-site desktop support as needed, provides general help desk support for User Assistance.
• Provide phone support to user’s to resolve issues relating to connectivity, and Active Directory domain account User Management.
• Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
• Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
• Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
• Knowledge of Video Teleconferencing a plus.
Qualifications
• High School Diploma required. Bachelors degree highly desired.
• Two to five (2-5) years of experience
• Must possess the ability to, effectively and efficiently, communicate verbally with the user community.
• Must be familiar with Department of Defense networking and security accreditation requirements.
• Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
• Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.
• Ability to communicate effectively with all levels of employees and outside contacts.
• This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
• Help Desk Specialist
Location:
• Dahlgren, Virginia (ON-SITE)
Clearance Required:
• Secret
Certification Required:
• Security+ (or IAT II equivalent)
Top Skills Required:
• Active Directory
• Ticketing Systems
• Desktop / Helpdesk / End User Support
Salary Range:
• $55,000-$65,000
Responsibilities
• Provide on-site desktop support as needed, provides general help desk support for User Assistance.
• Provide phone support to user’s to resolve issues relating to connectivity, and Active Directory domain account User Management.
• Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
• Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
• Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
• Knowledge of Video Teleconferencing a plus.
Qualifications
• High School Diploma required. Bachelors degree highly desired.
• Two to five (2-5) years of experience
• Must possess the ability to, effectively and efficiently, communicate verbally with the user community.
• Must be familiar with Department of Defense networking and security accreditation requirements.
• Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
• Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.
• Ability to communicate effectively with all levels of employees and outside contacts.
• This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
group id: 10105424
