Human Resources Administrative / Customer Service

HR Support Specialist
Kelly Services
Location: Greensboro, NC
Pay Rate: $22.00-$24.00 per hour

Kelly Services is seeking an organized, customer-focused HR Support Specialist to join a busy People Operations team in Greensboro, NC. This is a great opportunity for someone who enjoys helping people, answering questions, solving problems, and supporting day-to-day HR operations.

In this role, you will serve as a key resource for employees and managers, providing assistance with a variety of HR-related questions and ensuring requests are handled professionally, accurately, and in a timely manner.

What You'll Do:

• Respond to employee and manager inquiries by phone, email, chat, and online support systems.
• Assist with questions regarding HR policies, employee benefits, payroll, employment verification, leaves of absence, onboarding, and offboarding.
• Research questions, identify solutions, and resolve issues whenever possible during the initial interaction.
• Document inquiries, maintain accurate case records, and track requests through resolution.
• Escalate more complex issues to the appropriate HR department.
• Provide employees with updates on outstanding requests and next steps.
• Help employees navigate HR resources and online self-service tools.
• Maintain confidentiality when handling sensitive employee information.
• Deliver a positive customer experience while meeting service and quality expectations.

What We're Looking For:

• Previous experience in HR, customer service, call center, or administrative support.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Comfortable using multiple computer systems and managing several tasks at once.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with professionalism.
• A positive attitude and a genuine interest in helping others.

Interested in This Opportunity?
Take the next step in your career with Kelly Services! Submit your resume today for consideration.
Please send resumes to CHRC511@KELLYSERVICES.COM

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