LMS Administrator (6345)

Eagle Harbor, LLC., is currently seeking a detail-oriented and analytical LMS Administrator (Training Liason). The LMS Administrator (NTC Training Liaison) serves as the primary operational and technical bridge between theNational Training Center (NTC) Training Departmentand theIT / DevOps Department. This role is responsible for overseeing the administration ofWorkday Learning (LMS), managing custom report development, facilitating bulk data integration, and translating functional NTC training requirements into technical specifications for DevOps. Additionally, this position provides advanced Tier II technical support, user enablement, and operational coverage for NTC training programs and helpdesk operations.

This position is required to be on-site and located in Albuquerque, New Mexico.

Position Responsibilities: Workday Learning (LMS) Administration & Advanced Troubleshooting

• Tier II LMS Escalations:Investigate and resolve advanced Workday Learning issues escalated from Tier I (e.g., learner transcript discrepancies, enrollment blockages, campaign rule failures, and SCORM/AICC content launch errors).
• NTC Student & User Support:Provide specialized technical support to NTC students, instructors, and site administrators via Jira ticketing, email, phone, or in-person interactions.
• System & SOP Compliance:Execute all administrative actions in strict accordance with established IT security guidelines, SOPs, and DOE/NTC policy framework.

2. NTC Training & IT / DevOps Bridge (Liaison)

• Requirement Translation:Act as the primary liaison between NTC instructional staff, training managers, and IT/DevOps engineers to capture, translate, and implement system enhancements or reporting requirements.
• DevOps Coordination:Collaborate with DevOps and database administrators to troubleshoot workflow failures, data sync issues, system integration bugs, and custom reporting infrastructure.
• Inter-Departmental Communication:Communicate technical changes, maintenance schedules, and platform updates from IT to NTC business stakeholders in clear, functional terms.

3. Reporting, Data Analytics & Bulk Operations

• Custom Report Development:Develop, modify, maintain, and schedule custom operational and compliance reports (utilizing SQL, Workday custom reporting tools, and enterprise reporting services).
• Data Analysis & Consolidation:Interpret data results, analyze learning completion trends, and assist with reviewing and consolidating redundant legacy reports.
• Bulk Data Management:Prepare, validate, and manage incoming training data for bulk uploads (e.g., historical completion records, roster imports, external certifications).
• Reporting Enablement:Train NTC training department stakeholders on how to execute, interpret, and schedule self-service reports.

4. Team Support & Operational Flexibility

• Team Coverage:Provide operational support and backup coverage for the LMS Support Analyst and Help Center Team Lead as needed.
• Ticket Lifecycle Management:Triage, update, track, and close assigned tickets within Jira/Workday Case Management, adhering to established SLA guidelines.
• Other Duties:Perform other duties, special projects, and tasks as assigned by management to support evolving NTC training goals and Help Center operations.

Degree/Education/Certification Requirements:

• Experience:Minimum of 4 years of directly related work experience in Learning Management System (LMS) administration, IT helpdesk environments, or data reporting;ORa Bachelor's degree with 2+ years of experience.
• System Liaison & Communication:Proven ability to bridge communication between non-technical training stakeholders (NTC staff) and technical teams (DevOps, Database Admins, System Integrators).
• Data & Reporting:Hands-on experience creating, scheduling, and troubleshooting technical reports generated from a Data Warehouse or enterprise SQL database.
• Troubleshooting:Exceptional diagnostic and problem-solving skills related to LMS platforms, user access protocols, and enterprise applications.
• Documentation & Compliance:Demonstrated experience creating, maintaining, and executing Standard Operating Procedures (SOPs) and technical process documentation.

DESIRED SKILLS AND EXPERIENCE

• Platform Expertise:Prior administrative experience withWorkday Learningor complex enterprise LMS platforms.
• Technical & Data Tools:Proficiency with Microsoft SQL Reporting Services (SSRS), SQL queries, Jira Helpdesk/Ticketing platforms, and advanced Microsoft Excel.
• Authentication:Experience with Smart Card / Multi-Factor Authentication (MFA/PIV) integration in an enterprise environment.
• Certifications:Microsoft SQL Server, Workday Pro, or related database/IT industry certifications.

DEGREE / EDUCATION REQUIREMENTS

• Education:Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical discipline;ORa minimum of 4 years of equivalent, directly related technical work experience.
  

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.