NOC Administrator

Network Controller / NOC Administrator

Job Description
This contract-to-hire Network Controller / NOC Administrator role is based on-site at Hill Air Force Base in Ogden, Utah, supporting a 24x7 Global Network Support Center. You will monitor, troubleshoot, and maintain complex transport, IP, and unified communications networks that provide critical telecommunications capabilities to defense and national security customers worldwide. The position requires a high level of professionalism, strong troubleshooting experience in a NOC environment, and the ability to work rotating shifts in a mission-critical operations center.

Responsibilities
Conduct network and telecommunications system incident investigations to quickly identify root causes and restore services.
Identify, document, and track network errors and their solutions to support continuous improvement and knowledge sharing.
Analyze network and telecommunications alarms to detect anomalies, assess impact, and determine appropriate corrective actions.
Configure, test, install, troubleshoot, and maintain network devices such as firewalls, cryptographic devices, and routers to optimize performance and maintain the required security posture.
Configure, test, install, troubleshoot, and maintain unified communications and telephony systems, including phone units, voicemail systems, switches, infrastructure, call manager systems, Video Teleconference (VTC) systems, video recording and distribution systems, and associated telecommunications trunk circuits.
Configure, test, install, troubleshoot, and maintain transport network devices including MSPP, ATM, optical platforms, and related technologies.
Monitor network performance using alarm surveillance and fault management tools, and take proactive steps to prevent or minimize service disruptions.
Perform LAN and WAN maintenance tasks, including basic configuration changes, port and interface troubleshooting, and verification of connectivity.
Collaborate with specialized teams focused on routers and switches, unified communications/VoIP, LAN/WAN, or satellite communications to resolve complex incidents and implement network changes.
Document work performed in tickets and operational logs, ensuring accurate and complete records of incidents, changes, and maintenance activities.
Follow established standard operating procedures and security policies while working in a 24x7 operations environment.
Participate in rotating shift coverage to support continuous network operations and respond to after-hours incidents as required.

Essential Skills
High school diploma and at least 3 years of relevant technical experience in networking or a closely related discipline, or additional equivalent experience in lieu of a degree.
Experience working in a Network Operations Center (NOC) or similar operations environment, ideally supporting defense or military networks.
Mid-level network administration experience with an intermediate background in troubleshooting networking devices.
Hands-on experience with alarm surveillance, fault management, LAN maintenance, and performance management.
Expertise in one or more of the following areas: routers, switches, cryptographic devices, routing, DSN/DRSN, unified communications/VoIP, Cisco platforms, MSPP, and optical switching technologies.
General understanding of both transport and IP network topologies.
Current DoD 8570 IAT Level II baseline certification (such as Security+ CE or equivalent) prior to start.
Current active Secret security clearance, with the ability to obtain a higher-level clearance if required.
Ability and willingness to work in a 24x7 shift-based operations environment, including nights, weekends, and holidays as scheduled.
High level of professionalism and reliability while working on an active Air Force base.
Strong troubleshooting skills and the ability to work calmly and effectively under pressure in a mission-critical environment.

Additional Skills and Qualifications
Experience supporting defense, government, or military communications networks.
Background working with LAN/WAN environments and network infrastructure in large-scale or enterprise settings.
Familiarity with Cisco and Juniper routers and switches.
Experience with unified communications and VoIP technologies, including call managers and related infrastructure.
Exposure to satellite communications or other specialized transport technologies.
Comfort working in specialized teams focused on Router/Switch, unified communications/VoIP, LAN/WAN, or other network domains.
Eligibility for upgrade from a Secret to a Top Secret clearance during the contract-to-hire period, if needed.
Strong documentation skills for recording incidents, changes, and maintenance activities in ticketing and logging systems.

Work Environment
This role is based fully on-site at Hill Air Force Base in Utah, within a secure 24x7 Global Network Support Center. You will work in a mission-critical operations environment that supports transport, IP, and unified communications networks for defense and national security customers. The operation runs around the clock, so you will work rotating shifts that may include nights, weekends, and holidays, alongside other network professionals in a structured NOC setting. The environment relies on a range of network technologies and equipment, including routers, switches, cryptographic devices, firewalls, MSPP, optical platforms, LAN/WAN infrastructure, and unified communications systems such as VoIP, call managers, and VTC systems. As the work takes place on an active Air Force base, you can expect a professional, security-conscious setting with established procedures and protocols that must be followed at all times.