Independent Contractor Coordinator

JOB SUMMARY

The Independent Contractor Coordinator (ICC) directly supports national security and suitability investigations by communicating and coordinating with Independent Contractors who conduct background investigations on behalf of government clients. The ICC will oversee Independent Contractors' (ICs) performance and ensure that timeliness and quality expectations are met.

The ICC will work with the National Engagement Manager, Case Assignment Coordinators, and Finance Department to achieve operational and financial objectives. The ICC will work remotely but may be required to report to a field office and other locations for meetings, training, or other company activities. The ideal candidate has a strong understanding of government suitability investigative components, works productively with executives, managers, and support staff, and adapts quickly to real-time changes in priorities within a complex security environment. Those with leadership experience, excellent interpersonal skills, and an understanding of the importance of aligning with business objectives in a professional environment are preferred.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Core Duties Include:

Provide management and oversight of IC Background Investigators conducting full scope background investigations for the federal government, with accountability for team quality and timeliness metrics.

Monitor and analyze performance data to identify trends, optimize processes, and maximize team efficiency, providing regular status reports to the Director of Investigations.

Work closely with Case Assignment Coordinators on assignment strategies based on investigator skills, capabilities, and requests.

Attend and actively participate in customer meetings as a forward-facing representative to address inquiries, respond to escalations, and foster collaborative partnerships.

Conduct performance management activities for ICs, including mandatory field check rides and case file reviews with detailed feedback and corrective guidance.

Ensure all cases are submitted within established timelines and meet customer quality expectations.

Ensure team compliance with VTC usage and all reportable requirements for clearance holders, including timely reporting of address changes, foreign travel, name changes, and other security-relevant events.

Maintain close collaboration with customer Review personnel to facilitate reopened cases, clarify rework requests, and mitigate erroneous requirements through the rebuttal process.

Verify that policies, practices, and procedures are understood and consistently followed by ICs in compliance with federal and state employment regulations.

Mentor, support, and coach ICs on investigation techniques, contract requirements, investigative standards, applicable laws, and the Investigative Suite of Tools, including creating and presenting materials on new systems and process changes.

Coordinate with Finance Department on invoice submissions, corrections, and audits, and with the National Engagement Manager on procurement and integration of new ICs.

A D D I T I O N A L K E Y S U C C E S S A C T I V I T I E S

• Keeping informed of industry trends through benchmarking, participation in professional associations etc. to lead and support operations.
• Foster a culture of accountability, continuous improvement, and transparency.
• Maintaining a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acting to ensure employees understand and comply with applicable laws, regulations, policies and procedures.
• Performing additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

Minimum Requirements

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference depending upon the nature of the position

Basic Qualifications

• Must be a citizen of the United States
• Must be at least 18 years of age
• Current (within the last 2 years) Single Scope Background Investigation (SSBI) or active Top-Secret level security clearance based on an SSBI, and able to obtain the required security clearance
• Ability to acquire and maintain any other specific special clearances/access requirements
• Must be able to successfully complete and pass all required training

Education/Experience

• Bachelor's Degree or equivalent is required; additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education
• Minimum of three (3) years of experience in the background investigations industry
• Experience with metrics tools, processes, and delivery assurance

Background Prerequisites

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements

Competencies (as demonstrated through experience, training, and/or testing)

• Ability to work remotely without daily supervision
• Excellent typing and computer skills
• Excellent time management and organizational skills to balance and prioritize work
• Ability to handle multiple tasks concurrently
• Interpersonal skills to interact with sources, customers, and team members
• Ability to establish and build rapport with new people
• Speak and hear sufficiently to communicate in person and by phone
• Excellent written and verbal communication skills
• Visual ability to include close vision, distance vision, and the ability to adjust focus
• Personal computer and business solutions software skills
• Ability to identify, understand, and apply federal, state, and local changes and/or new regulations/laws pertaining to personnel investigations
• Ability to work in a team environment
• Analytical and problem-solving skills
• Ability to synthesize information, identify key findings and determine conclusions

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
• May be exposed to stressful situations
• Handling and being exposed to sensitive and confidential information
• May be required to work additional hours without advance notice
• Frequent sitting, standing and walking, which may be required for up to 8 hours per day and may involve climbing stairs and walking up inclines and on uneven terrain
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling
• Close vision, distance vision, and ability to adjust focus
• Occasional lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
• Occasional travel for meetings, training and applications development

The salary range for this position is $75,000-$90,000 annually.

A Word about EEO, Pay Transparency and Other Requirements....

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

VA License Number: 11-4665