Job Requirements
Scott Air Force Base, IL
Secret Polygraph not specified
Early Career (2+ yrs experience)
$50,000 - $90,000
Job Description
SATCOM Analyst
This on-site SATCOM Analyst role supports a Department of Defense customer at a major military installation, providing around-the-clock monitoring, configuration, and troubleshooting of SATCOM and IP networks. You will work with global gateway facilities and deployed operators to ensure secure, reliable baseband, IF, RF, and IP communications, leveraging DISA tools and SATCOM authorizations to maintain baseline configurations and resolve complex network issues.
Responsibilities
Create and update tickets using DISA ticketing applications to track customer issues and support timely problem resolution across all aspects of baseband, IF, and RF network communications.
Monitor network events and element management system alarms in real time on a 24x7x365 basis, promptly identifying and escalating issues that impact network performance or availability.
Provide IP network support by configuring and troubleshooting routers, switches, firewalls, and voice equipment in accordance with established standards and procedures.
Perform IP satellite modem support, including configuration and issuing option, boot, and RSP files to ensure proper modem operation and connectivity.
Remotely access and de-access customers on IP/SATCOM networks, ensuring correct provisioning and deprovisioning in line with authorization and security requirements.
Collaborate with Department of Defense SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues, coordinating actions and documenting outcomes.
Verify that equipment is operating in the approved baseline configuration and take corrective action when deviations are identified.
Remotely provide global equipment configurations at Department of Defense SATCOM Gateways using Satellite Access Authorizations (SAA) and Gateway Access Authorizations (GAA) as source documentation.
Utilize SAA and GAA documentation to support accurate network configuration, ensuring alignment with approved SATCOM architectures and signal flow.
Support the management of IP over SATCOM networks using iDirect, Linkway, EBEM, or equivalent FM-TDMA hubs, maintaining efficient and secure data transport.
Essential Skills
Must have a DoD 8570 IAT Level II baseline certification (such as Security+ CE or equivalent) in place at the start of employment.
Ability to work effectively in a 24/7 operations environment, including nights, weekends, and holidays as required to support continuous mission operations.
Moderate experience using Satellite Access Authorizations (SAA) and Gateway Access Authorizations (GAA) as source documentation for network configuration.
Moderate understanding and hands-on experience with the operation and configuration of military SATCOM (MILSATCOM) encryption devices.
Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow, including baseband, IF, RF, and IP components.
Currently hold an active Secret security clearance.
Ability to manage IP over SATCOM networks using iDirect, Linkway, EBEM, or equivalent FM-TDMA hubs.
At least 2+ years of combined SATCOM and networking experience.
Demonstrated experience with IP networking, including configuration and support of routers, switches, firewalls, and voice equipment.
Experience configuring IP satellite modems, including issuing option, boot, and RSP files.
Ability to use enterprise ticketing tools, such as DISA ticketing applications, to document, track, and resolve network incidents.
Additional Skills and Qualifications
Familiarity with Department of Defense SATCOM Gateway operations and coordination with deployed operators.
Experience working in a mission-critical operations center or network operations environment.
Strong analytical and troubleshooting skills for diagnosing SATCOM and IP network issues.
Ability to follow detailed technical documentation, including SAA and GAA, and apply it accurately to network configurations.
Effective communication skills for collaborating with technical teams and end users in high-tempo operational environments.
Work Environment
This role is based on-site at a military installation in Scott Air Force Base, Illinois, supporting a Department of Defense customer. You will work in a 24/7/365 operations center environment that requires shift work, including nights, weekends, and holidays, to ensure continuous network monitoring and support. The work involves extensive use of DISA ticketing applications, IP networking equipment such as routers, switches, firewalls, and voice systems, as well as SATCOM modems, encryption devices, and FM-TDMA hubs like iDirect, Linkway, or EBEM. You will frequently interact with Department of Defense SATCOM Gateways and remote operators, using SAA and GAA documentation to manage configurations and maintain baseline equipment settings. The environment is structured, process-oriented, and mission-critical, with a focus on reliability, security, and adherence to established operational procedures.
This on-site SATCOM Analyst role supports a Department of Defense customer at a major military installation, providing around-the-clock monitoring, configuration, and troubleshooting of SATCOM and IP networks. You will work with global gateway facilities and deployed operators to ensure secure, reliable baseband, IF, RF, and IP communications, leveraging DISA tools and SATCOM authorizations to maintain baseline configurations and resolve complex network issues.
Responsibilities
Create and update tickets using DISA ticketing applications to track customer issues and support timely problem resolution across all aspects of baseband, IF, and RF network communications.
Monitor network events and element management system alarms in real time on a 24x7x365 basis, promptly identifying and escalating issues that impact network performance or availability.
Provide IP network support by configuring and troubleshooting routers, switches, firewalls, and voice equipment in accordance with established standards and procedures.
Perform IP satellite modem support, including configuration and issuing option, boot, and RSP files to ensure proper modem operation and connectivity.
Remotely access and de-access customers on IP/SATCOM networks, ensuring correct provisioning and deprovisioning in line with authorization and security requirements.
Collaborate with Department of Defense SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues, coordinating actions and documenting outcomes.
Verify that equipment is operating in the approved baseline configuration and take corrective action when deviations are identified.
Remotely provide global equipment configurations at Department of Defense SATCOM Gateways using Satellite Access Authorizations (SAA) and Gateway Access Authorizations (GAA) as source documentation.
Utilize SAA and GAA documentation to support accurate network configuration, ensuring alignment with approved SATCOM architectures and signal flow.
Support the management of IP over SATCOM networks using iDirect, Linkway, EBEM, or equivalent FM-TDMA hubs, maintaining efficient and secure data transport.
Essential Skills
Must have a DoD 8570 IAT Level II baseline certification (such as Security+ CE or equivalent) in place at the start of employment.
Ability to work effectively in a 24/7 operations environment, including nights, weekends, and holidays as required to support continuous mission operations.
Moderate experience using Satellite Access Authorizations (SAA) and Gateway Access Authorizations (GAA) as source documentation for network configuration.
Moderate understanding and hands-on experience with the operation and configuration of military SATCOM (MILSATCOM) encryption devices.
Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow, including baseband, IF, RF, and IP components.
Currently hold an active Secret security clearance.
Ability to manage IP over SATCOM networks using iDirect, Linkway, EBEM, or equivalent FM-TDMA hubs.
At least 2+ years of combined SATCOM and networking experience.
Demonstrated experience with IP networking, including configuration and support of routers, switches, firewalls, and voice equipment.
Experience configuring IP satellite modems, including issuing option, boot, and RSP files.
Ability to use enterprise ticketing tools, such as DISA ticketing applications, to document, track, and resolve network incidents.
Additional Skills and Qualifications
Familiarity with Department of Defense SATCOM Gateway operations and coordination with deployed operators.
Experience working in a mission-critical operations center or network operations environment.
Strong analytical and troubleshooting skills for diagnosing SATCOM and IP network issues.
Ability to follow detailed technical documentation, including SAA and GAA, and apply it accurately to network configurations.
Effective communication skills for collaborating with technical teams and end users in high-tempo operational environments.
Work Environment
This role is based on-site at a military installation in Scott Air Force Base, Illinois, supporting a Department of Defense customer. You will work in a 24/7/365 operations center environment that requires shift work, including nights, weekends, and holidays, to ensure continuous network monitoring and support. The work involves extensive use of DISA ticketing applications, IP networking equipment such as routers, switches, firewalls, and voice systems, as well as SATCOM modems, encryption devices, and FM-TDMA hubs like iDirect, Linkway, or EBEM. You will frequently interact with Department of Defense SATCOM Gateways and remote operators, using SAA and GAA documentation to manage configurations and maintain baseline equipment settings. The environment is structured, process-oriented, and mission-critical, with a focus on reliability, security, and adherence to established operational procedures.
group id: 10105424
