Job Requirements
Remote Baltimore, MD
Public Trust Polygraph Unspecified
Senior Level Career (10+ yrs experience)
Salary not specified
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Job Description
Agentic AI Developer
Location
Remote
Job Code
26-196
# of Openings
1
Apply Now
At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We provide solutions to agencies and entities including the Department of Veterans Affairs, Department of Defense, Defense Logistics Agency, National Institute of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like an environment where you can thrive, keep reading!
We are seeking an experienced Agentic AI Developer to modernize customer service and Interactive Voice Response (IVR) capabilities in an enterprise health environment. This individual will design, develop, integrate, and deploy conversational AI solutions that improve customer interactions, automate complex workflows, and enhance the user experience. The role applies Agentic AI, Large Language Models (LLMs), Natural Language Processing (NLP), and cloud technologies to build scalable, secure, and reliable voice-enabled applications integrated with enterprise systems and existing IVR platforms.
DUTIES AND RESPONSIBILITIES
• Design, develop, and implement Agentic AI solutions to enhance and modernize enterprise IVR and contact center applications.
• Develop intelligent conversational AI agents capable of understanding user intent, maintaining conversational context, and executing multistep workflows.
• Integrate Large Language Models (LLMs) and Natural Language Processing technologies into voice-enabled applications.
• Build and maintain APIs, microservices, and backend integrations connecting AI agents with enterprise systems, databases, and business applications.
• Develop AI-powered voice interactions using speech-to-text, text-to-speech, and conversational AI technologies.
• Design and implement agent orchestration workflows, tool integrations, and automated decision-making capabilities.
• Integrate AI solutions with existing IVR and contact center technologies, including platforms such as Amazon Connect, Amazon Lex, Genesys Cloud, or comparable technologies.
• Develop and optimize prompt engineering strategies, retrieval-augmented generation (RAG) capabilities, and AI agent workflows.
• Collaborate with software engineers, solution architects, business analysts, and customer stakeholders to translate business requirements into technical solutions.
• Implement security controls, authentication, authorization, privacy safeguards, and human escalation mechanisms for AI-enabled applications.
• Evaluate and improve AI solution performance, including response accuracy, latency, reliability, and overall customer experience.
• Conduct unit testing, integration testing, performance testing, and troubleshooting of AI-enabled applications.
• Support Agile software development practices, CI/CD pipelines, code reviews, and technical documentation.
• Ensure AI solutions align with applicable federal security, accessibility, and compliance requirements.
KNOWLEDGE AND SKILLS REQUIRED
• 12+ years of relevant experience in software development, enterprise application integration, or related technical disciplines.
• Hands-on software development experience using Python, JavaScript, Java, or similar programming languages.
• Experience developing or integrating AI/ML solutions, conversational AI applications, or LLM-powered systems.
• Experience with REST APIs, microservices, and enterprise application integration.
• Understanding of Agentic AI concepts, including AI agent orchestration, tool calling, context management, and automated workflows.
• Experience with cloud technologies such as AWS, Microsoft Azure, or Google Cloud.
• Familiarity with Natural Language Processing, speech recognition, and conversational AI technologies.
• Experience working within Agile software development environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to meet customer-specific suitability and background investigation requirements.
KNOWLEDGE AND SKILLS DESIRED
• Hands-on experience developing Agentic AI applications using frameworks such as LangChain, LangGraph, Semantic Kernel, or similar technologies.
• Experience developing and integrating IVR or contact center applications using Amazon Connect, Amazon Lex, Genesys Cloud, Twilio, or comparable platforms.
• Experience with AWS Bedrock, Azure AI, OpenAI APIs, or other enterprise LLM platforms.
• Experience developing voice-enabled AI agents and integrating speech-to-text and text-to-speech technologies.
• Experience implementing Retrieval-Augmented Generation (RAG), vector databases, and semantic search capabilities.
• Experience with AWS Lambda, API Gateway, Docker, Kubernetes, or serverless architectures.
• Experience with prompt engineering, LLM evaluation, AI guardrails, and responsible AI development practices.
• Experience integrating AI applications with legacy enterprise systems.
• Knowledge of federal cybersecurity requirements, including NIST 800-53, FISMA, and secure software development practices.
• Experience supporting federal government customers, particularly civilian agencies.
• Familiarity with Section 508 accessibility requirements.
EDUCATION
• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, or a related technical discipline. Additional experience may be considered in lieu of a degree, subject to contract requirements.
CLEARANCE
• Must meet customer-specific suitability and background investigation requirements. Ability to obtain and maintain Public Trust suitability is anticipated, subject to customer requirements.
WORK LOCATION
Baltimore, MD. Candidates able to work onsite approximately 75% of the time are preferred.
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
This position requires U.S. citizenship or lawful permanent resident status (Green Card).
Technatomy Corporation is an Equal Opportunity Employer. It is the policy of Technatomy Corporation to afford equal employment opportunity regardless of race, color, religion, national origin, sex, age, marital status, disability or veteran status, or any other status protected by applicable law.
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Location
Remote
Job Code
26-196
# of Openings
1
Apply Now
At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We provide solutions to agencies and entities including the Department of Veterans Affairs, Department of Defense, Defense Logistics Agency, National Institute of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like an environment where you can thrive, keep reading!
We are seeking an experienced Agentic AI Developer to modernize customer service and Interactive Voice Response (IVR) capabilities in an enterprise health environment. This individual will design, develop, integrate, and deploy conversational AI solutions that improve customer interactions, automate complex workflows, and enhance the user experience. The role applies Agentic AI, Large Language Models (LLMs), Natural Language Processing (NLP), and cloud technologies to build scalable, secure, and reliable voice-enabled applications integrated with enterprise systems and existing IVR platforms.
DUTIES AND RESPONSIBILITIES
• Design, develop, and implement Agentic AI solutions to enhance and modernize enterprise IVR and contact center applications.
• Develop intelligent conversational AI agents capable of understanding user intent, maintaining conversational context, and executing multistep workflows.
• Integrate Large Language Models (LLMs) and Natural Language Processing technologies into voice-enabled applications.
• Build and maintain APIs, microservices, and backend integrations connecting AI agents with enterprise systems, databases, and business applications.
• Develop AI-powered voice interactions using speech-to-text, text-to-speech, and conversational AI technologies.
• Design and implement agent orchestration workflows, tool integrations, and automated decision-making capabilities.
• Integrate AI solutions with existing IVR and contact center technologies, including platforms such as Amazon Connect, Amazon Lex, Genesys Cloud, or comparable technologies.
• Develop and optimize prompt engineering strategies, retrieval-augmented generation (RAG) capabilities, and AI agent workflows.
• Collaborate with software engineers, solution architects, business analysts, and customer stakeholders to translate business requirements into technical solutions.
• Implement security controls, authentication, authorization, privacy safeguards, and human escalation mechanisms for AI-enabled applications.
• Evaluate and improve AI solution performance, including response accuracy, latency, reliability, and overall customer experience.
• Conduct unit testing, integration testing, performance testing, and troubleshooting of AI-enabled applications.
• Support Agile software development practices, CI/CD pipelines, code reviews, and technical documentation.
• Ensure AI solutions align with applicable federal security, accessibility, and compliance requirements.
KNOWLEDGE AND SKILLS REQUIRED
• 12+ years of relevant experience in software development, enterprise application integration, or related technical disciplines.
• Hands-on software development experience using Python, JavaScript, Java, or similar programming languages.
• Experience developing or integrating AI/ML solutions, conversational AI applications, or LLM-powered systems.
• Experience with REST APIs, microservices, and enterprise application integration.
• Understanding of Agentic AI concepts, including AI agent orchestration, tool calling, context management, and automated workflows.
• Experience with cloud technologies such as AWS, Microsoft Azure, or Google Cloud.
• Familiarity with Natural Language Processing, speech recognition, and conversational AI technologies.
• Experience working within Agile software development environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to meet customer-specific suitability and background investigation requirements.
KNOWLEDGE AND SKILLS DESIRED
• Hands-on experience developing Agentic AI applications using frameworks such as LangChain, LangGraph, Semantic Kernel, or similar technologies.
• Experience developing and integrating IVR or contact center applications using Amazon Connect, Amazon Lex, Genesys Cloud, Twilio, or comparable platforms.
• Experience with AWS Bedrock, Azure AI, OpenAI APIs, or other enterprise LLM platforms.
• Experience developing voice-enabled AI agents and integrating speech-to-text and text-to-speech technologies.
• Experience implementing Retrieval-Augmented Generation (RAG), vector databases, and semantic search capabilities.
• Experience with AWS Lambda, API Gateway, Docker, Kubernetes, or serverless architectures.
• Experience with prompt engineering, LLM evaluation, AI guardrails, and responsible AI development practices.
• Experience integrating AI applications with legacy enterprise systems.
• Knowledge of federal cybersecurity requirements, including NIST 800-53, FISMA, and secure software development practices.
• Experience supporting federal government customers, particularly civilian agencies.
• Familiarity with Section 508 accessibility requirements.
EDUCATION
• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, or a related technical discipline. Additional experience may be considered in lieu of a degree, subject to contract requirements.
CLEARANCE
• Must meet customer-specific suitability and background investigation requirements. Ability to obtain and maintain Public Trust suitability is anticipated, subject to customer requirements.
WORK LOCATION
Baltimore, MD. Candidates able to work onsite approximately 75% of the time are preferred.
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
This position requires U.S. citizenship or lawful permanent resident status (Green Card).
Technatomy Corporation is an Equal Opportunity Employer. It is the policy of Technatomy Corporation to afford equal employment opportunity regardless of race, color, religion, national origin, sex, age, marital status, disability or veteran status, or any other status protected by applicable law.
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group id: 10181062