Field Office Technician - Secret Clearance

Dunhill Government Solutions is hiring a Field Office Technician to provide on-site IT hardware and software support at a field office in Walla Walla, WA, supporting a federal defense program. You will install, troubleshoot and repair end-user computing equipment, support deployments and deliver responsive customer service to field office staff, with occasional travel to support other sites.

Responsibilities:

• Install and perform moderately complex repairs on personal computer hardware and software where only general guidance exists, customizing solutions based on knowledge, experience and research
• Support end users on a variety of moderately complex technical issues, responding to phone, email and in-person requests for technical support
• Apply diagnostic techniques to identify problems, investigate causes and recommend or implement solutions with minimal direct supervision
• Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software
• Refer major hardware or software problems and defective products to vendors, technicians or the next support tier
• Collaborate with team members to resolve IT issues and implement process improvements
• Assist in developing training materials and procedures, and train users in the proper use of hardware and software
• Travel (about 10%) to support off-site field office locations as needed

Required qualifications:

• Associate's degree or technical/trade school training preferred, or equivalent relevant experience
• 3-5 years of technical support experience
• Strong written, verbal and listening communication skills; able to translate technical issues for non-technical end users
• Working knowledge of personal computers, peripherals and assigned hardware and software products
• Current Secret security clearance
• Security+ or other DoD 8140 IAT-II compliant certification
• US citizen

Preferred: Prior field or on-site support experience across multiple office locations; customer-service orientation with the ability to work independently with minimal supervision.

Location: On-site in Walla Walla, WA (no telework). Travel up to 10%.

Schedule: Full-time, 40 hours/week.

Clearance: Current Secret clearance required. US Citizenship required.

Compensation: $22.88 - $33.17 per hour

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