Site Service Delivery Operations Lead - Navy DSRC - Secret Clear

Dunhill Government Solutions is hiring a Site Service Delivery Operations Lead to serve as the on-site service delivery leader for a geographically separated federal high-performance computing environment in the Bay St. Louis, MS area. You will lead a 20-38 person team delivering continuous, 24/7/365 IT and high-performance computing services, with accountability for service quality, delivery cost, workforce performance, operational compliance and client satisfaction, and serve as the primary operational liaison to senior client leadership, coordinating across system administration, cybersecurity, user support, facilities, infrastructure management and application management teams. This is an on-site role (no telework).

Responsibilities:

• Lead daily on-site operations for a 20-38 person team delivering continuous IT and high-performance computing services in a geographically separated federal client environment
• Serve as the primary point of contact for client leadership, communicating operational status, service performance, risks, escalations, corrective actions and emerging priorities
• Direct and integrate cross-functional technical teams, including system administration, cybersecurity, user support, facilities, infrastructure management and application management personnel
• Own service quality, operational performance, labor utilization, delivery cost, resource management and compliance with contractual, organizational, security and service-management requirements
• Establish, maintain and measure operational processes, service delivery procedures, knowledge collateral and controls that support reliable, secure and scalable delivery
• Monitor service-level agreements, key performance indicators, incidents, customer issues and operational risks; lead corrective actions and provide timely reporting to program and client leadership
• Provide workforce leadership, coaching, mentoring, performance management, staffing oversight and clear role expectations to sustain a high-performing technical operations team
• Support solution development, service growth, transition activities and continuous-improvement initiatives by identifying operational efficiencies, capability needs and opportunities to strengthen delivery outcomes

Required qualifications:

• Bachelor's degree in Finance, Business Administration, Computer Science, Computer Engineering, Information Systems, Operations Management or a related discipline
• At least 12 years of experience in IT operations or a related technical operations environment, including increasing responsibility for service delivery, operational performance and complex technical teams
• At least 10 years of leadership experience in IT service delivery, operations management, managed services or a comparable delivery capability, including leadership supporting a federal client environment
• Demonstrated experience managing end-to-end IT service delivery: staffing, labor management, operational processes, delivery costs, controls, service quality, customer escalations and continuous improvement
• Demonstrated understanding of high-performance computing environments and the operational dependencies among infrastructure, applications, cybersecurity, user support and facilities
• Active Secret security clearance and U.S. citizenship
• Ability and willingness to work on site and relocate to the Bay St. Louis, MS area as required

Preferred: A current certification meeting DoD 8140 Workforce Role 802 - IT Project Manager (Intermediate), such as Security+, GSEC or DAWIA Project Management Practitioner; PMP and ITIL Foundation v3 or v4; experience leading IT service delivery or technical operations in a federal, defense, research or high-performance computing environment; experience supporting infrastructure management services, application management services, operational transition and continuous service improvement.

Location: On site in the Bay St. Louis, MS area (no telework).

Clearance: Active Secret clearance required. US Citizenship required.

Compensation: $158,000 - $198,000 per year

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