Cloud Desktop Support Specialist

MANTECH seeks a highly motivated and customer-focused Cloud Desktop Support Specialist to join our team in Annapolis Junction, MD.

Our team delivers enterprise infrastructure capabilities for a global workforce performing a wide range of missions in defense of our Nation. This effort supports the Enterprise Infrastructure Services (EIS) organization, which oversees MPO's Enterprise Information Technology (EIT)-the backbone platform for all enterprise users.

Responsibilities include, but are not limited to

• Provide Tier I/II technical support, adhering to established guidelines for the delivery and management of cloud-based resources.
• Offer comprehensive support for the implementation, troubleshooting, and maintenance of customer resources, both cloud-based and local.
• Serve as the primary technical point of contact for users, escalating complex issues to the Tier 2 and 3 teams as necessary.
• Maintain currency of relevant documentation, actively updating Wiki and SharePoint knowledge bases with new information and solutions.
• Monitor and respond promptly to inquiries and issues in designated chat rooms.
• This position is required to work a 9am-5pm shift.

Minimum Qualifications

• Bachelor's degree in a related technical discipline from an accredited college or university is required with 0 years of experience
• Must hold an IAT II certification (e.g., Security+ or equivalent); candidates will have 60 days from program start to obtain it

• Must possess an entry-level cloud certification from one of the following providers before start date
  • Azure (e.g., Azure Fundamentals)
  • AWS (e.g., AWS Cloud Practitioner)
  • OpenStack (relevant entry-level certifications)

Preferred Qualification

• Demonstrate strong interpersonal skills, fostering positive interactions with users and team members.
• Excellent written and verbal communication skills, capable of explaining technical concepts clearly.

• Be responsible for drafting clear and concise documentation, including FAQs and internal knowledge articles, to empower users and streamline support processes.
• Prior help desk or customer experience

Clearance Requirements:
• Must possess and maintain a current/active TS/SCI clearance with Polygraph

Physical Requirements:
• Must be able to remain in a stationary position 50% of the time
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, including delivering presentations. Must be able to exchange accurate information in these situations