Cloud / System Engineer (Journeyman)

Overview

DecisionPoint seeks two Journeyman Cloud / System Engineers to support enterprise servers, operating systems, virtualization platforms, cloud services, infrastructure appliances, component lifecycle activities, and outage restoration for the USMEPCOM ENLIST program. 

The Cloud / System Engineers will provide hands-on technical support for server and operating-system administration, virtualization, appliance integration, cloud connectivity, infrastructure maintenance, technology refreshes, and service restoration. These positions will implement approved configurations, troubleshoot complex technical issues, and support secure and reliable enterprise operations. 

The successful candidates will work with the Cloud / System Engineering Lead, network teams, application teams, cybersecurity personnel, service-management teams, Government stakeholders, and vendors to maintain resilient and supportable enterprise services. 

These positions are remote, with a preference for candidates located in the Chicago area. After-hours work may be required during outages, deployments, upgrades, maintenance windows, and component-refresh activities. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The Cloud / System Engineer will: 

• Install, configure, administer, maintain, monitor, and troubleshoot enterprise servers and supporting infrastructure. 

• Support Windows Server, Linux, or other approved enterprise operating systems. 

• Configure and maintain physical and virtual servers, operating-system services, enterprise applications, and infrastructure appliances. 

• Administer and support enterprise virtualization platforms, hypervisors, management servers, clusters, hosts, and virtual machines. 

• Monitor server and virtualization availability, performance, utilization, capacity, health, and operational status. 

• Diagnose and resolve operating-system, server, virtualization, appliance, storage, cloud-connectivity, and performance issues. 

• Support integration of infrastructure appliances with network, storage, virtualization, identity, monitoring, logging, backup, and security services. 

• Support cloud operations and integration among cloud, on-premises, continuity, and remote environments. 

• Assist with configuration and troubleshooting of Virtual Private Clouds, DNS, load balancers, API connectivity, certificates, and related cloud services. 

• Implement approved infrastructure configurations, technical changes, security updates, and operational procedures. 

• Apply operating-system updates, vendor patches, firmware upgrades, security patches, and approved configuration changes. 

• Test updates and configuration changes before implementation in production environments when required. 

• Support server, virtualization, software, appliance, and infrastructure-component refreshes. 

• Stage, install, configure, migrate, test, validate, and document replacement components. 

• Support lifecycle planning, inventory validation, configuration management, equipment refresh, and disposition activities. 

• Maintain accurate system, asset, configuration, warranty, licensing, and lifecycle records. 

• Support workload migrations, platform upgrades, hardware replacements, and infrastructure-modernization initiatives. 

• Develop or execute approved implementation plans, migration procedures, test steps, validation criteria, rollback procedures, and outage contingencies. 

• Participate in Outage Response Team activities involving systems, cloud services, virtualization platforms, infrastructure appliances, or supporting components. 

• Support incident diagnosis, mitigation, workarounds, recovery actions, restoration, and service validation. 

• Gather logs, configuration details, monitoring data, timelines, and technical evidence for incident investigation and root-cause analysis. 

• Escalate complex technical issues to senior engineers, vendors, cloud providers, and other support organizations. 

• Track restoration activities, technical dependencies, assigned actions, and corrective measures through completion. 

• Configure and support backup, restoration, replication, high-availability, fault-tolerance, disaster-recovery, and continuity capabilities. 

• Conduct backup and recovery testing to verify that mission-critical systems and data can be restored. 

• Support VMware vSphere, ESXi, vCenter, vSAN, Site Recovery Manager, NSX, or comparable virtualization technologies. 

• Support infrastructure automation and configuration-management activities using approved tools and scripts. 

• Assist with Infrastructure as Code implementations using Terraform, Ansible, AWS CloudFormation, or comparable technologies. 

• Configure systems and appliances in accordance with applicable DISA Security Technical Implementation Guides and approved security baselines. 

• Support remediation of IAVAs, CND Directives, vulnerabilities, POA&M items, and security-control deficiencies. 

• Collect and maintain evidence supporting RMF, ATO, cybersecurity, audit, and inspection activities. 

• Follow approved incident, problem, change, configuration, release, availability, and service-continuity processes. 

• Maintain system diagrams, configuration records, build documents, operational procedures, field guides, standard operating procedures, and troubleshooting documentation. 

• Identify recurring issues, capacity constraints, obsolete components, configuration risks, and modernization opportunities. 

• Recommend improvements that increase system availability, automation, security, scalability, supportability, and operational efficiency. 

Qualifications

Required Qualifications 

• Active Secret clearance or higher. 

• Bachelor’s degree in Information Technology, Computer Science, or a related field. 

• Minimum of 6 years of relevant cloud engineering, systems engineering, systems administration, virtualization, or enterprise infrastructure experience. 

• Current professional certification relevant to systems, cloud, operating systems, virtualization, or enterprise infrastructure engineering. 

Preferred Qualifications 

• Experience supporting enterprise systems or cloud infrastructure in a federal or Department of Defense environment. 

• Experience administering Windows Server, Red Hat Enterprise Linux, or comparable enterprise operating systems. 

• Experience with VMware vSphere, ESXi, vCenter, vSAN, Site Recovery Manager, NSX, VMware Cloud Foundation, or comparable virtualization technologies. 

• Experience supporting Amazon Web Services, AWS GovCloud, Microsoft Azure Government, or another Government-authorized cloud environment. 

• Experience configuring or troubleshooting VPCs, DNS, load balancers, APIs, digital certificates, compute, storage, monitoring, and cloud connectivity. 

• Experience integrating infrastructure appliances with enterprise network, storage, virtualization, identity, monitoring, logging, backup, and security services. 

• Experience performing server, virtualization, appliance, software, and infrastructure-component refreshes. 

• Experience supporting system migrations, platform upgrades, hardware replacements, and modernization activities. 

• Experience supporting outages, service restoration, root-cause analysis, and corrective-action tracking. 

• Experience with high availability, fault tolerance, backups, restoration, replication, disaster recovery, and continuity of operations. 

• Experience using Terraform, Ansible, AWS CloudFormation, PowerShell, Python, Bash, or comparable automation and Infrastructure as Code technologies. 

• Experience applying DISA STIGs and supporting DoD RMF, ATO, IAVA, CND Directive, vulnerability-remediation, and POA&M requirements. 

• Experience maintaining system diagrams, configuration records, build documents, implementation plans, test results, and standard operating procedures. 

• Certifications such as AWS Certified CloudOps Engineer, AWS Certified Solutions Architect, Microsoft Certified Azure Administrator, Red Hat Certified System Administrator, VMware Certified Professional, CompTIA Server+, or equivalent credentials. 

• ITIL Foundation or higher certification. 

• Strong troubleshooting, analytical, documentation, configuration-management, and team-collaboration skills. 

• Ability to support after-hours outages, deployments, maintenance windows, upgrades, migrations, and component-refresh activities when required. 

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.