SME ServiceNow Engineer

Job Description

Overview:
We are seeking a Subject Matter Expert (SME) ServiceNow Engineer to join our team. The ideal candidate will have extensive experience with ServiceNow platform, including advanced administration, development, and integration capabilities. This role requires a deep understanding of ServiceNow best practices, performance optimization, and custom solution design.

Responsibilities:

• Design, develop, and implement complex ServiceNow solutions
• Provide technical leadership and guidance to development teams
• Troubleshoot and resolve advanced technical issues
• Create and maintain documentation for ServiceNow implementations
• Collaborate with business stakeholders to define requirements and solution architecture
• Ensure solutions adhere to ServiceNow best practices and compliance standards
• Perform performance tuning and optimization of ServiceNow instances
• Mentor and train junior developers on ServiceNow best practices

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum 5 years of experience with ServiceNow platform
• Expert-level knowledge of ServiceNow administration and development
• Experience with ServiceNow APIs, integrations, and custom UI development
• Strong understanding of ServiceNow performance optimization techniques
• Experience with ServiceNow security and compliance requirements
• Excellent problem-solving and troubleshooting skills
• Strong communication and leadership abilities

Preferred Qualifications:

• Master’s degree in Computer Science or related field
• Certification as ServiceNow Certified Application Developer or Administrator
• Experience with ServiceNow cloud implementations
• Knowledge of ITIL processes and ServiceNow workflow design
• Experience with ServiceNow integration hubs and middleware

Clearance Requirement:
Active Secret clearance required. Must be able to obtain Top Secret/SCI clearance with polygraph.

Work Location:
Annapolis Junction, MD