Job Requirements
Fort Meade, MD Scott AFB, IL Hill AFB, UT
Secret Polygraph not specified
Early Career (2+ yrs experience)
$114,000 - $187,000
Job Description
Mid–Senior ServiceNow Developer
Job Description
This role offers the opportunity to serve as a mid–senior level ServiceNow Developer on a large-scale digital modernization program supporting the Defense Information System Network (DISN) and the broader Department of Defense Information Network. You will configure, develop, support, and maintain a complex ServiceNow implementation, focusing on ITSM and telecommunications-related modules such as OMT, TSM, and TSOM. Working closely with internal and external stakeholders, you will deliver digital transformation solutions that streamline request fulfillment, automate workflows, and enhance key ITIL processes including Request, Incident, Problem, Change, and Knowledge. This is a full-time, primarily on-site role based at Fort Meade, MD, with collaboration across additional sites, where you will contribute to the transformation of critical operational missions through innovation.
Responsibilities
Support the standup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules to meet operational and business needs.
Create and maintain ServiceNow Forms, Reports, Views, Workflows, Groups, and Roles to support end‑user and administrative requirements.
Design, create, and enhance dashboards and reporting, including scheduled reports, to provide meaningful operational and management insights.
Create and configure integrations between ServiceNow and other tools and platforms (such as Elastic, Netcool, and similar systems) to enable data sharing and automation.
Coordinate and support ServiceNow application and platform upgrades, ensuring minimal disruption and adherence to best practices.
Assist with the design, creation, and cataloging of business process flows, aligning them with ServiceNow capabilities and organizational goals.
Collaborate with other ServiceNow developers and stakeholders to propose solutions based on business strategies and evolving requirements.
Perform the tasks required to design and configure ServiceNow functions so they align with operational workflows and performance objectives.
Support business process re-engineering efforts to migrate ticketing and order management capabilities into ServiceNow.
Analyze unstructured and semi-structured customer data to identify trends and patterns that improve customer experience and overall network performance.
Interact directly with customers to address systems engineering technical considerations, resolve issues, and manage conflicts related to ServiceNow and associated systems.
Develop, configure, and customize the ServiceNow platform to fit specific business requirements across multiple modules and use cases.
Troubleshoot and resolve ServiceNow-related issues, ensuring system stability, performance, and user satisfaction.
Orchestrate and automate tasks and workflows within ServiceNow to increase efficiency and reduce manual effort.
Design and build ServiceNow applications and integrations with other applications and platforms, following established architectures, languages, best practices, and methodologies in an Agile Scrum environment.
Provide strong development support and keep projects on track and on task, collaborating on both new development and enhancements with engineers, developers, analysts, and other team members.
Follow, maintain, and apply documentation best practices, policies, procedures, and processes throughout all ServiceNow development activities.
Collaborate with cross-functional teams to gather input and requirements for ongoing ServiceNow configuration, implementation, and support.
Review and implement additional UI/UX requirements from internal and external teams, aligning them with ServiceNow development standards.
Use appropriate programming methodologies and languages, adhering to coding standards, procedures, and techniques while contributing to comprehensive technical code documentation.
Support data migration activities into and within ServiceNow as needed, ensuring accuracy and integrity.
Design and implement solutions that comply with established Configuration Management policies and standards.
Integrate data from multiple sources into a unified Configuration Management Database (CMDB), ensuring data quality and integrity are consistently maintained.
Work with and mentor junior developers, providing guidance, coaching, and technical leadership throughout projects.
Apply Agile and Scrum principles in daily work, participating in ceremonies and contributing to continuous improvement of the development process.
Contribute to the use of Kanban and other flow-improvement practices on support teams, where applicable.
Support efforts to move from legacy applications to new ServiceNow-based solutions, including planning, implementation, and stabilization.
Essential Skills
Active or obtainable security clearance at the DoD Secret level, with the ability to meet all associated eligibility requirements.
Active security certification that meets DoD 8570 IAT Level II or higher (such as Security+), or the ability to obtain a Security+ certification within 14 days of starting.
Ability to work on site full time at Fort Meade, MD, or at other designated locations such as sites in Illinois or Utah, as required by the program.
Bachelor’s degree with 8–12 years of relevant experience, or a master’s degree with 6–10 years of relevant experience; additional years of related work experience may substitute for a degree.
At least 6 years of experience with the design, development, and support of technology infrastructure in complex environments.
At least 4 years of hands-on ServiceNow development experience, including configuration, customization, and support.
Experience performing ServiceNow platform and application upgrades in production environments.
3+ years of experience developing in ServiceNow, including scripting and configuration of core modules.
Experience with ServiceNow Discovery and CMDB, including integration of multiple data sources and maintaining data quality.
Experience with ServiceNow ITSM and related modules, including implementation and support.
Experience with OMT (Order Management Tracking) and TNI (Telecommunications Network Inventory) or similar telecommunications-focused ServiceNow modules.
Proficiency with ServiceNow development using JavaScript and related scripting capabilities.
Familiarity with Agile Scrum methodologies and the ability to work effectively in an Agile development environment.
Strong customer service skills with the ability to work independently, prioritize tasks, schedule work, and complete multiple assignments in a fast-paced environment.
Ability to multi-task and self-assign work while maintaining attention to detail and quality.
Strong verbal and written communication skills, including the ability to clearly articulate status, present to customers and program leadership, and develop management-level briefings.
Demonstrated ability and willingness to learn and adapt quickly to rapid changes in technology and tools.
Willingness and ability to assist and train junior developers, providing mentorship and knowledge sharing.
Experience with APIs and integrations between ServiceNow and other enterprise tools.
Experience with ITOM or related operational modules in ServiceNow.
High level of professionalism suitable for working on an active military base and within a secure environment.
Additional Skills and Qualifications
ServiceNow Certified Application Developer credential or progress toward this certification.
Experience or familiarity with Agile development and testing methodologies beyond Scrum, including SAFe and related frameworks.
Exposure to ServiceNow applications such as Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), and Order Management Telecommunications (OMT) modules.
Experience using JIRA for work management, Git for version control, and Confluence for documentation and collaboration.
Understanding of ITIL foundations or possession of an ITIL certification.
AWS cloud certifications and ServiceNow certifications related to cloud and advanced modules.
Bachelor’s degree in a technical discipline such as Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related field.
Experience working with large software systems that include hardware integration and testing components.
Experience collaborating with multi-disciplinary technical development teams, including engineers, testers, and operations staff.
Experience using SAFe as the primary Agile development methodology on large programs.
Experience migrating from legacy applications to new ServiceNow-based solutions, including planning and execution.
Experience applying test automation, test-driven development (TDD), continuous integration (CI), and continuous deployment (CD) to build quality into the development lifecycle.
Experience using Kanban to improve flow and responsiveness on support or operations teams.
Experience with DevOps and DevSecOps practices, including CI/CD implementation for ServiceNow or related platforms.
Familiarity with ITOM, CMDB best practices, and configuration management processes.
Prior experience working in or supporting government or defense-related environments.
Comfort working with complex telecommunications and network inventory data within ServiceNow modules.
Work Environment
The role is primarily on site at Fort Meade in Maryland, with collaboration across additional locations such as sites in Illinois and Hill Air Force Base in Utah, depending on program needs. Work takes place within secure facilities on or associated with active military bases, requiring adherence to security protocols and professional conduct at all times. The environment is fast-paced and dynamic, with a strong focus on operational readiness, reliability, and responsiveness to mission requirements. You will work daily with the ServiceNow platform and related technologies, including ITSM, OMT, TSM, TSOM, Discovery, CMDB, and integrations with tools such as Elastic, Netcool, JIRA, Git, and Confluence. Teams operate using Agile Scrum and, where applicable, SAFe and Kanban practices, with regular ceremonies, reviews, and collaborative planning sessions. The role involves standard full-time hours, with flexibility required to support critical upgrades, deployments, and incident response as needed. Dress and conduct must align with expectations for working in secure government and military environments, reflecting a high level of professionalism and respect for mission-critical operations.
Job Description
This role offers the opportunity to serve as a mid–senior level ServiceNow Developer on a large-scale digital modernization program supporting the Defense Information System Network (DISN) and the broader Department of Defense Information Network. You will configure, develop, support, and maintain a complex ServiceNow implementation, focusing on ITSM and telecommunications-related modules such as OMT, TSM, and TSOM. Working closely with internal and external stakeholders, you will deliver digital transformation solutions that streamline request fulfillment, automate workflows, and enhance key ITIL processes including Request, Incident, Problem, Change, and Knowledge. This is a full-time, primarily on-site role based at Fort Meade, MD, with collaboration across additional sites, where you will contribute to the transformation of critical operational missions through innovation.
Responsibilities
Support the standup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules to meet operational and business needs.
Create and maintain ServiceNow Forms, Reports, Views, Workflows, Groups, and Roles to support end‑user and administrative requirements.
Design, create, and enhance dashboards and reporting, including scheduled reports, to provide meaningful operational and management insights.
Create and configure integrations between ServiceNow and other tools and platforms (such as Elastic, Netcool, and similar systems) to enable data sharing and automation.
Coordinate and support ServiceNow application and platform upgrades, ensuring minimal disruption and adherence to best practices.
Assist with the design, creation, and cataloging of business process flows, aligning them with ServiceNow capabilities and organizational goals.
Collaborate with other ServiceNow developers and stakeholders to propose solutions based on business strategies and evolving requirements.
Perform the tasks required to design and configure ServiceNow functions so they align with operational workflows and performance objectives.
Support business process re-engineering efforts to migrate ticketing and order management capabilities into ServiceNow.
Analyze unstructured and semi-structured customer data to identify trends and patterns that improve customer experience and overall network performance.
Interact directly with customers to address systems engineering technical considerations, resolve issues, and manage conflicts related to ServiceNow and associated systems.
Develop, configure, and customize the ServiceNow platform to fit specific business requirements across multiple modules and use cases.
Troubleshoot and resolve ServiceNow-related issues, ensuring system stability, performance, and user satisfaction.
Orchestrate and automate tasks and workflows within ServiceNow to increase efficiency and reduce manual effort.
Design and build ServiceNow applications and integrations with other applications and platforms, following established architectures, languages, best practices, and methodologies in an Agile Scrum environment.
Provide strong development support and keep projects on track and on task, collaborating on both new development and enhancements with engineers, developers, analysts, and other team members.
Follow, maintain, and apply documentation best practices, policies, procedures, and processes throughout all ServiceNow development activities.
Collaborate with cross-functional teams to gather input and requirements for ongoing ServiceNow configuration, implementation, and support.
Review and implement additional UI/UX requirements from internal and external teams, aligning them with ServiceNow development standards.
Use appropriate programming methodologies and languages, adhering to coding standards, procedures, and techniques while contributing to comprehensive technical code documentation.
Support data migration activities into and within ServiceNow as needed, ensuring accuracy and integrity.
Design and implement solutions that comply with established Configuration Management policies and standards.
Integrate data from multiple sources into a unified Configuration Management Database (CMDB), ensuring data quality and integrity are consistently maintained.
Work with and mentor junior developers, providing guidance, coaching, and technical leadership throughout projects.
Apply Agile and Scrum principles in daily work, participating in ceremonies and contributing to continuous improvement of the development process.
Contribute to the use of Kanban and other flow-improvement practices on support teams, where applicable.
Support efforts to move from legacy applications to new ServiceNow-based solutions, including planning, implementation, and stabilization.
Essential Skills
Active or obtainable security clearance at the DoD Secret level, with the ability to meet all associated eligibility requirements.
Active security certification that meets DoD 8570 IAT Level II or higher (such as Security+), or the ability to obtain a Security+ certification within 14 days of starting.
Ability to work on site full time at Fort Meade, MD, or at other designated locations such as sites in Illinois or Utah, as required by the program.
Bachelor’s degree with 8–12 years of relevant experience, or a master’s degree with 6–10 years of relevant experience; additional years of related work experience may substitute for a degree.
At least 6 years of experience with the design, development, and support of technology infrastructure in complex environments.
At least 4 years of hands-on ServiceNow development experience, including configuration, customization, and support.
Experience performing ServiceNow platform and application upgrades in production environments.
3+ years of experience developing in ServiceNow, including scripting and configuration of core modules.
Experience with ServiceNow Discovery and CMDB, including integration of multiple data sources and maintaining data quality.
Experience with ServiceNow ITSM and related modules, including implementation and support.
Experience with OMT (Order Management Tracking) and TNI (Telecommunications Network Inventory) or similar telecommunications-focused ServiceNow modules.
Proficiency with ServiceNow development using JavaScript and related scripting capabilities.
Familiarity with Agile Scrum methodologies and the ability to work effectively in an Agile development environment.
Strong customer service skills with the ability to work independently, prioritize tasks, schedule work, and complete multiple assignments in a fast-paced environment.
Ability to multi-task and self-assign work while maintaining attention to detail and quality.
Strong verbal and written communication skills, including the ability to clearly articulate status, present to customers and program leadership, and develop management-level briefings.
Demonstrated ability and willingness to learn and adapt quickly to rapid changes in technology and tools.
Willingness and ability to assist and train junior developers, providing mentorship and knowledge sharing.
Experience with APIs and integrations between ServiceNow and other enterprise tools.
Experience with ITOM or related operational modules in ServiceNow.
High level of professionalism suitable for working on an active military base and within a secure environment.
Additional Skills and Qualifications
ServiceNow Certified Application Developer credential or progress toward this certification.
Experience or familiarity with Agile development and testing methodologies beyond Scrum, including SAFe and related frameworks.
Exposure to ServiceNow applications such as Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), and Order Management Telecommunications (OMT) modules.
Experience using JIRA for work management, Git for version control, and Confluence for documentation and collaboration.
Understanding of ITIL foundations or possession of an ITIL certification.
AWS cloud certifications and ServiceNow certifications related to cloud and advanced modules.
Bachelor’s degree in a technical discipline such as Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related field.
Experience working with large software systems that include hardware integration and testing components.
Experience collaborating with multi-disciplinary technical development teams, including engineers, testers, and operations staff.
Experience using SAFe as the primary Agile development methodology on large programs.
Experience migrating from legacy applications to new ServiceNow-based solutions, including planning and execution.
Experience applying test automation, test-driven development (TDD), continuous integration (CI), and continuous deployment (CD) to build quality into the development lifecycle.
Experience using Kanban to improve flow and responsiveness on support or operations teams.
Experience with DevOps and DevSecOps practices, including CI/CD implementation for ServiceNow or related platforms.
Familiarity with ITOM, CMDB best practices, and configuration management processes.
Prior experience working in or supporting government or defense-related environments.
Comfort working with complex telecommunications and network inventory data within ServiceNow modules.
Work Environment
The role is primarily on site at Fort Meade in Maryland, with collaboration across additional locations such as sites in Illinois and Hill Air Force Base in Utah, depending on program needs. Work takes place within secure facilities on or associated with active military bases, requiring adherence to security protocols and professional conduct at all times. The environment is fast-paced and dynamic, with a strong focus on operational readiness, reliability, and responsiveness to mission requirements. You will work daily with the ServiceNow platform and related technologies, including ITSM, OMT, TSM, TSOM, Discovery, CMDB, and integrations with tools such as Elastic, Netcool, JIRA, Git, and Confluence. Teams operate using Agile Scrum and, where applicable, SAFe and Kanban practices, with regular ceremonies, reviews, and collaborative planning sessions. The role involves standard full-time hours, with flexibility required to support critical upgrades, deployments, and incident response as needed. Dress and conduct must align with expectations for working in secure government and military environments, reflecting a high level of professionalism and respect for mission-critical operations.
group id: 10105424
