Information Technology (IT) Program Analyst - Naval Sea Systems

Synchron, LLC has an exciting opportunity for an Information Technology (IT) Program Analyst to support U.S. Navy's Team Submarine at the Navy Yard in Washington, DC. This is an excellent opportunity for someone with very good IT program and communication skills to further enhance the success of Team Submarine. We are seeking candidates to provide the US Navy with excellent information technology customer service support.

Responsibilities:

• Serve as the primary point of contact for IT support and troubleshooting, managing the secure issuance, tracking, and recovery of mobile hardware including Laptops, iPads, Surface Pros, and DMCC-S devices.
• Coordinate the onboarding and offboarding security lifecycle, managing System Authorization Access Requests (SAARs), executing account unlocks, and analyzing dormant listings to ensure strict access control.
• Serve as Assistant Customer Technical Representative (ACTR), facilitating seamless software transfers and managing TIE (Transfers Intro Exit) requests.
• Administer critical communication infrastructure by serving as the primary POC for SharePoint, MS Teams, and Group Mailboxes to maintain efficient team collaboration.
• Ensure strict compliance with Risk Management Framework (RMF) standards, actively monitor and execute containment protocols for classified/unclassified data spillages and manage Pan Blue/Blue Titan administration.
• Coordinate command seating charts and physical moves (MAC - Moves, Adds, Changes), submitting and tracking all facility requests to maintain an optimized workspace.
• Lead continuous process improvement initiatives across Knowledge Management (KM), IT workflows, and facilities operations to increase administrative efficiency.
• Oversee physical logistics by managing mail room shipping requests and authorizing property Passes to secure and track government property in and out of the facility.
• Configure, test, and troubleshoot Video Teleconference (VTC) and Secure VTC (SVTC) systems to facilitate seamless, secure executive communications and briefings.
• Maintain overall daily operational readiness by bridging the gap between IT infrastructure, physical security protocols, and facility support workflows.

Education and Experience Requirements:

• U.S. Citizen
• Active DoD/DoW SECRET Clearance
• Bachelor's degree in engineering, Computer Science or IT Systems
• Four years of professional work experience
• Minimum one year of IT experience (three years preferred)
• Additional relevant professional experience may be substituted for a bachelor's degree
• Experience delivering high-quality customer service in a fast-paced, dynamic environment.
• Possess analytical and problem-solving skills for both technical and business-related matters.
• Strong communication skills

Travel: not expected but potential infrequent requirement.

Work Location: Washington Navy Yard, Washington, DC (telework not authorized)

It is the policy of Synchron, LLC to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.