Job Requirements
Stennis Space Center, MS
Top Secret Polygraph not specified
Early Career (2+ yrs experience)
Salary not specified
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Job Description
Network Data Comm Analyst
Location: Stennis Space Center, MS
Schedule (FT/PT): Full Time
Shift: 24/7 12 Hour Shift Pattern
Remote Type: No Remote
Clearance: Top Secret/SCI
1099/C2C Opportunity Only: $45-$50 /hr
The selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:
Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues
Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures
Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.
Primary Responsibilities:
Monitoring, installation, modification, testing and servicing of network equipment.
Maintain continuous availability in the customer call queue throughout each scheduled shift, promptly and efficiently resolving customer inquiries and issues in accordance with established service standards.
Provide peer support and on-the-job coaching by answering process questions, sharing best practices, and helping colleagues build the knowledge needed to perform their duties effectively.
Resolving networking/customer related concerns and issues
Supporting engineers in troubleshooting network instability
Communicating to customers and Leidos leadership of any impact to operational continuity
Possessing a comprehensive understanding of network and device relationships
Conduct scheduled monitoring of NVC reports, applications, and data flows; prepare timely status reports; and promptly escalate exceptions, delays, or system issues through established channels
Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services
Basic Qualifications:
3+ years of experience working with networks and performing Network Administration/Troubleshooting
Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues
Knowledge in coordinating problem resolution and working across IT functional areas
Proven ability to manage multiple tasks/events simultaneously and deliver on time
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Preferred Qualifications:
DHS Experience
Networking Certification
Microsoft Certification
Security+
CCNA
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 2 years of professional experience
DHS EOD
Location: Stennis Space Center, MS
Schedule (FT/PT): Full Time
Shift: 24/7 12 Hour Shift Pattern
Remote Type: No Remote
Clearance: Top Secret/SCI
1099/C2C Opportunity Only: $45-$50 /hr
The selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:
Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues
Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures
Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.
Primary Responsibilities:
Monitoring, installation, modification, testing and servicing of network equipment.
Maintain continuous availability in the customer call queue throughout each scheduled shift, promptly and efficiently resolving customer inquiries and issues in accordance with established service standards.
Provide peer support and on-the-job coaching by answering process questions, sharing best practices, and helping colleagues build the knowledge needed to perform their duties effectively.
Resolving networking/customer related concerns and issues
Supporting engineers in troubleshooting network instability
Communicating to customers and Leidos leadership of any impact to operational continuity
Possessing a comprehensive understanding of network and device relationships
Conduct scheduled monitoring of NVC reports, applications, and data flows; prepare timely status reports; and promptly escalate exceptions, delays, or system issues through established channels
Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services
Basic Qualifications:
3+ years of experience working with networks and performing Network Administration/Troubleshooting
Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues
Knowledge in coordinating problem resolution and working across IT functional areas
Proven ability to manage multiple tasks/events simultaneously and deliver on time
undefined
Preferred Qualifications:
DHS Experience
Networking Certification
Microsoft Certification
Security+
CCNA
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 2 years of professional experience
DHS EOD
group id: 10507520