UX Specialist SME

ABOUT PRISM
PRISM is devoted to modernization and innovation across technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer.

PRISM is seeking a UX Training & Curriculum Development Specialist to bridge the gap between complex software engineering, enterprise SD-WAN architectures, and human-centered operational excellence. This role is responsible for translating advanced system configurations, SD-WAN workflows (including GuardianNet Gateway and Cisco ISE), and technical interfaces into professional training material, comprehensive curricula, and user enablement programs. The position is located in Alexandria, VA, and operates on a hybrid schedule, with travel required to physical labs and operational environments as needed.

RESPONSIBILITIES:
Handle user experience instructional design, technical curriculum engineering, and training delivery across federal enterprise landscapes.

• Compliance & Section 508 Standards: Ensure all instructional frameworks, multimedia elements, and digital learning platforms strictly adhere to federal plain language guidelines and Section 508 accessibility requirements.
• SD-WAN Curriculum Development: Serve as the training subject matter expert, converting complex network integration blueprints, High-Level/Low-Level Designs (HLDs/LLDs), and enterprise SD-WAN system updates into clear, structured training curricula and instructional modules.
• UX-Driven Training Materials: Design, develop and maintain high-impact user guides, visual infographics, and digital job aids that simplify complex software interfaces, transport performance indicators (SATCOM, Starlink), and Cisco ISE onboarding workflows for operators.
• Human-Centered Lab Validation: Partner with network integration engineers inside federal C5I and SD-WAN validation labs to define user execution metrics, assess operational usability during failure scenarios, and establish usability acceptance criteria before fleet deployment.
  
  Cross-Functional Technical Synthesis: Interface directly with technical engineering teams, Product Owners, and federal stakeholders to deconstruct technical automation playbooks (Ansible, scripting) and networking concepts into accessible field training modules.
• Training Delivery & Operational Feedback: Lead multi-disciplinary user engagement sessions and pilot training windows for shore units and afloat cutter environments, capturing post-delivery user feedback to route interface and documentation improvements back to engineering teams.

REQUIRED QUALIFICATIONS (SKILLS/EDUCATION):

• High School with 12+ years (or commensurate experience).
• Training Tool Proficiency: Advanced proficiency with modern content creation, visual layout, and e-learning design tools (e.g., Adobe Creative Cloud, Captivate, Articulate Storyline, or Microsoft PowerPoint).
• Technical Curricula Mastery: Proven track record authoring comprehensive training plans, operational step-by-step manuals, and instructional pipelines for complex enterprise networks, routing architectures, or enterprise software platforms.
• Networking Knowledge Application: Demonstrated capability to understand and articulate complex network constraints, WAN technologies, routing protocols (BGP, OSPF), or secure access solutions to create accurate instructional materials.
• Operational Validation: Experience defining evaluation criteria, measuring training effectiveness, and collecting qualitative user feedback during pilot system rollouts.
  
  Mobility: Ability to travel to physical federal C5I environments, labs, and CONUS cutter and shore locations to participate in deployment and testing windows.
  
  Clearance Level: Must have an active Secret clearance

PREFERRED QUALIFICATIONS:

• Prior experience supporting federal C5I initiatives, enterprise SD-WAN platforms, or data center modernization programs.
• Familiarity with visual mapping and workflow tools (such as Visio or Lucidchart) to represent technical pipelines within curriculum guides.
  
  Basic awareness of Zero Trust Architecture (ZTA), PKI integration, or automated network playbooks (Ansible, Python) to better structure advanced admin course materials.

REQUIRED SECURITY CLEARANCE:
Active Secret Clearance Required

PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.