SUPPORT SERVICES SPECIALIST

Duties

As a SUPPORT SERVICES SPECIALIST you will be responsible for the following duties:

• Manage DCSA's postal and shipping programs, serving as a liaison to USPS, UPS, and FedEx to ensure operational effectiveness and resolve account issues.
• Oversee the program budget, including spend plan development and execution. Validates and approves carrier invoices for payment, ensuring financial accountability.
• Analyze mail systems and processes to recommend policy changes and equipment modernization. Develops and implements new procedures to improve efficiency.
• Serve as the Contracting Officer Representative (COR) for the Official Postal Center contract and as the agency point of contact for shipping programs.
• Administer shipping platforms like UPS CampusShip, managing user access and reviewing shipments. Develops and conducts agency-wide training on mail systems.
• Manage day-to-day Official Postal Center operations and official mail functions. Oversees the transfer and disposition of operational records.

Requirements

Conditions of employment

• Must be a US citizen
• Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information http://www.sss.gov
• Resume and supporting documents received by 11:59PM EST will be considered
• This is a Drug Testing designated position
• Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• PCS (Permanent Change of Station): Not Authorized
• Fair Labor Standards Act (FLSA): Non-Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: Supervisors may approve situational telework on a case-by-case, temporary basis for limited situations.
• If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement.
• The duties of this position may require temporary duty travel and/or local travel.

Qualifications

Specialized Experience (for positions above GS-5): One year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include:

• Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.
• Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization.
• Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc.
• Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.
• Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 11/02/2026

Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position.

You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG-11 in the Federal service and are prepared to take on greater responsibility.

Generally, this would include one year or more of such specialized experience.

Specialized experience for this position includes:

Analyzing, evaluating, and improving mail management processes for an organization. This includes managing programs for both the United States Postal Service (USPS) and commercial carriers like UPS and FedEx.

Managing agency-wide shipping accounts, resolving billing issues, and serving as an administrator for shipping platforms (such as UPS CampusShip). This includes validating invoices for payment and ensuring accountability for all shipments.

Evaluating mailing systems and practices to recommend changes to policies and procedures that increase efficiency and effectiveness across an enterprise.

Developing budget projections, preparing annual spend plans, and overseeing the execution of funds for postal and shipping operations.

Serving as a primary or alternate Contracting Officer Representative (COR) for postal service contracts, ensuring vendor performance aligns with contract requirements.

Resolving issues, and developing and conducting training for users across an organization on systems and procedures for shipping programs.

Specifically you will be evaluated on the following competencies:

1. Technical Credibility - Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

2. Financial Management - Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies; assesses financial condition of an organization.

3. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

4. Accountability - Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

VETERANS PREFERENCE/CURRENT OR FORMER FEDERAL
In accordance with DoD Instruction 1400.25, Volume 2005, veterans preference is not required to be applied when considering candidates with prior Federal competitive or excepted service who have completed a probationary or trial period and have not been separated for cause. Therefore, veterans preference will not be applied to applicants with current federal service, or former federal civilian service meeting the above criteria.

Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at:

Applicants selected from this announcement may be required to serve a two-year trial period.

If selected, Federal employees currently serving in the competitive service must acknowledge that they will voluntarily leave the competitive service by accepting an offer of employment for a DCIPS excepted service positions.

If selected, non-DCIPS candidates must acknowledge in writing that the position they have been selected for is in the excepted service and covered by DCIPS.

All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statue, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status.

For more information on the DCIPS occupational structure .

For more information about career advancement in DCIPS .

This position is subject to an initial drug screening, and random testing thereafter. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment.
You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

As required by 5 C.F.R. § 302.106., DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. § 1194).