ServiceNow Designer

The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week.

• Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on database connectivity, schema, and performance requirements
• Work with Agile/Scum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives
• Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs
• Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server
• Create and maintain technical documentation (design specs, runbooks, and user guides) and support user handoff training when required
• Monitor application performance and availability; build dashboards/alerts and proactively remediate issues
• Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements
• Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts
• Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions
• Conduct system performance analysis and tuning to optimize configurations and throughput
• Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule
• Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate
• Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements

Required Skills

• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, Master's and 4 years, Bachelor's and 6 years, Associates and 8 years, or High School Diploma and 10 years.
• Additional required qualificiations includes:
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2 (CompTIA Security+)
• Must be highly motivated, able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines
• Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training. Relevant experience would include developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell
• Must have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle
• Experience with at least one (Agile, Scrum, SDLC)
• Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively
• Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions
• Strong communication skills for working effectively with clients and team members
• Strong organizational skills, including attention to detail, multitasking, and critical thinking skills
• Skilled in working within a team environment within a professional office setting
• Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities
• Strong written and verbal communication skills
• Working knowledge of ServiceNow or other ITSM platforms
• Experience working with Microsoft Office products: Word, Excel, PowerPoint, Outlook
• Certification: ServiceNow Certified System Administrator
• CompTIA Network+ or network background equivalent is desired
• Cross platform and integration experience: Windows, Linux, Juniper, and Cisco
• > 1 year experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl or PowerShell.
• Foundational knowledge of RDBMS and SQL concepts with the ability to collaborate effectively with infrastructure DBAs to report slow query patterns, submit table index requests, and ensure platform schema designs align with database performance constraints.

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $95,000 - $109,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.