Job Requirements
Honolulu, HI
Top Secret/SCI Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Job Description
Serves as the contractor's on-site Field Service Representative for the Scalable GEOINT / IGEA node at Honolulu, Hawaii (USARPAC). Provides break/fix repair, advanced desktop and GEOINT-application troubleshooting, and equipment accountability for the location, and is the local link to the central Help Desk at Fort Gordon, GA.
RESPONSIBILITIES
Required Skills
Serves as the contractor's on-site Field Service Representative for the Scalable GEOINT / IGEA node at Honolulu, Hawaii (USARPAC). Provides break/fix repair, advanced desktop and GEOINT-application troubleshooting, and equipment accountability for the location, and is the local link to the central Help Desk at Fort Gordon, GA.
RESPONSIBILITIES
- Serve as the full-time on-site Field Service Representative (FSR) at the Government IGEA / Scalable GEOINT location; perform break/fix repairs of local systems and facilitate customer interaction with the central Help Desk at Fort Gordon, GA.
- Perform advanced troubleshooting of desktop systems and applications, including GEOINT-specific tools such as SOCET GXP.
- Ensure IGEA equipment at the location is properly configured, accounted for, and operated in accordance with security requirements; track IT equipment by location and serial number.
- Provide technical assistance to users in person, by telephone, or electronically; read technical manuals, confer with users, and run diagnostics to resolve problems.
- Set up equipment for user use, including cables, operating systems, and software; install and perform minor repairs to hardware, software, and peripherals.
- Install physical cabling (fiber and copper) and configure network connections, directly and through patch panels.
- Track customer requests in JIRA and support the 24/7/365 on-call helpdesk posture, with support provided within two hours of a user's request.
Required Skills
- Minimum 5 years of experience in user and field support.
- Bachelor's degree or equivalent experience.
- A top-level user support role requiring extensive experience and the ability to operate independently in the field, providing hands-on assistance.
- ITIL Foundation and CompTIA Security+ certifications.
- Active Final TOP SECRET clearance at start of work, with eligibility for SCI access.
- DoWM 8140.03 baseline certification at start of performance; CE certification or certificate of training in the relevant technology before privileged access to Government systems.
group id: 91117203
