AWS Connect Developer

Dunhill Government Solutions is hiring an AWS Connect Developer to design, implement and maintain cloud-based contact center solutions for a federal civilian agency, using Amazon Connect and integrated AWS serverless services. You will build interactive voice response (IVR) flows, Python-based functions and secure API integrations that connect customer interactions with enterprise applications and data stores, and automate infrastructure and application delivery with Terraform and GitLab CI/CD. You will also maintain technical documentation, guide implementation decisions and mentor junior developers. This is a full-time, fully remote (telework) role.

Responsibilities:

• Design and maintain Amazon Connect contact flows, including contact attributes, queue routing, transfers, IVR branching and error-handling paths that preserve the caller experience
• Develop Python-based AWS Lambda functions that extend contact center capabilities, validate integration responses, manage timeouts and recover predictably from downstream failures
• Design and optimize DynamoDB tables, partition keys, sort keys and indexes for efficient contact center data storage and retrieval, minimizing hot partitions and throttling
• Build secure RESTful integrations using API Gateway and Lambda, including request validation, authentication, authorization, data transformation and predictable handling of external service failures
• Provision and maintain cloud infrastructure using Terraform, and manage GitLab CI/CD workflows for automated testing, reviewed changes and controlled environment promotion
• Implement least-privilege permissions, secure integration boundaries and controlled diagnostic logging to protect sensitive contact data
• Troubleshoot complex routing, latency and availability issues using CloudWatch diagnostics and contact center metrics, and implement reliability and performance improvements
• Document flow logic, integration contracts, deployment procedures and recovery steps, and provide technical guidance and mentorship for consistent implementation practices

Required qualifications:

• Bachelor's degree
• 8-15 years of IT experience, including 3-4 years of cloud engineering experience and at least 4 years debugging Microsoft Windows or Linux operating systems in an administrative, support or engineering capacity
• Associate-level cloud service provider certification (AWS, Microsoft Azure, Oracle Cloud Infrastructure or Google Cloud)
• Hands-on experience with Amazon Connect configuration and administration, including advanced IVR design, contact attributes, queue routing, transfers and error-handling paths
• Proficiency developing Python-based AWS Lambda functions and RESTful API integrations, including event parsing, response validation, timeout management, authentication, authorization and downstream failure recovery
• Experience with DynamoDB data modeling, Terraform infrastructure provisioning and GitLab CI/CD workflows, with strong cloud scripting, documentation and cross-service troubleshooting skills
• US citizen

Preferred: AWS Certified Solutions Architect or Developer certification (professional-level cloud certification preferred); experience integrating Amazon Lex with Amazon Connect, including intent and slot handling, Lambda fulfillment and fallback paths; knowledge of Amazon Kinesis for real-time data streaming and contact center metrics and reporting; familiarity with contact center compliance requirements, telephony concepts and voice networking.

Location: Remote (full-time telework), United States. No travel required.

Schedule: Full-time, 40 hours/week, day shift.

US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information.

Compensation: $115,000 - $200,000 per year

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