Assistant Supervisor

Position Title: Assistant Supervisor

Location: Independence, MO - Social Security Administration (SSA) National Records Center (NRC)

Employment Class: Full Time Regular

FLSA Status: Non-Exempt

Reports To: Site Manager, Alt Site Manager, OPS/QC Manager

Position Summary:

Advancia Technologies, LLC is seeking a qualified Assistant Supervisor who will Assist the Supervisor in the planning, coordination, and oversight of daily operations at a large-volume records facility. Supports workforce management, training, quality control, safety compliance, and operational efficiency to ensure work is completed in accordance with contract requirements, company policies, and established procedures. Serves as acting Supervisor during periods of absence and performs delegated supervisory functions as assigned.

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  Assists the Supervisor in directing and coordinating daily operational activities.
  
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  Provide day-to-day guidance and support to employees to ensure work is completed accurately, efficiently, and safely.
  
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  Monitors workflow, productivity, and quality standards and advises the Supervisor of operational concerns and improvement opportunities.
  
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  Assists with employee training, coaching, mentoring, and development activities.
  
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  Conducts quality control reviews in accordance with Standard Operating Procedures (SOP) and helps implement corrective actions to address deficiencies.
  
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  Assists with attendance monitoring, scheduling coordination, and staffing coverage recommendations.
  
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  Supports the Supervisor in preparing performance documentation, evaluations, and employee development plans.
  
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  Ensures compliance with company policies, operating procedures, and contractual requirements.
  
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  Serves as acting Supervisor during periods when the Supervisor is unavailable and exercises delegated authority as assigned.
  
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  Assist in implementing operational changes and management directives.
  
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  Escalates significant personnel, safety, quality, or operational issues to the Supervisor as appropriate.
  
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  Maintains records, prepares reports, and personnel paperwork to include (but not limited to) absence leave requests, accident/Injury reports, transfer records, performance improvement plans and verify records or paperwork submitted.
  
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  Provides daily support, organization, and communication tasks to keep their work center running smoothly.
  
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  Follows guidelines outlined in Supervisor SOPs.
  
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  Monitors attendance of assigned RMTs and properly processes required paperwork to verify absences.
  
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  Uses Employee Guide to assist RMTs in understanding and following policies and procedures
  
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  Drafts and edits SOP as needed
  
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  Properly monitors and/or disposes of Personally Identifiable Information (PII) in accordance with the SOP
  
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  Performs duties as Safety Monitor, identifying, fixing and reporting safety hazards throughout the facility.
  
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  Understands and complies with Occupant Emergency Plans (OEP).
  
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  Provides training to RMTs as needed in all aspects of their job
  
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  Other duties as assigned by the supervisor or management
  

Work Schedule

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  Normal scheduled work week is Monday through Friday
  
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  Position will require flexibility to work any shift to support operational needs.
  
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  Position may require morning, afternoon and evening availability any day of the week
  
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  Hourly employees: generally scheduled for 40 hours; overtime hours may be required based on the needs of the company
  

Essential Knowledge, Qualifying Skills

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  Must have direct experience in large volume records work
  
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  Excellent interpersonal skills, proficient in written and oral communications
  
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  Excellent character and work habits
  
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  Strong problem identification and solving skills
  
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  Ability to supervise subordinates with fairness and consistency according to SOP
  
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  Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing, sequencing and knowledge of weights and measures
  
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  Ability to communicate and work in team environment, and interact with RMTs, other supervisors, management and SSA/NRC personnel
  
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  Conscientious, detail-oriented and methodical, extremely accurate, with sense of dedication
  
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  Ability to work with minimal supervision
  
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  Performs opening and closing procedures
  

Qualification Standards

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  Must meet standards of Post Offer Essential Functions (POET)
  
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  Two to three years of experience as a working supervisor preferred
  
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  High School graduate; college a plus
  
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  Read, write and communicate using English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need)
  
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  Applicants must pass pre-employment background check(s) and security clearance and may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions
  
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  Ability to complete OSHA 10 certification within 180 days of employment.
  
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  Must have valid drivers license with acceptable driving record as required in Advancia Technologies, LLC Employee Handbook. (Section 7.5 - Company Owned, Rented or Personal Vehicle Use.)
  

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Advancia Technologies LLC is an equal opportunity employer. Advancia Technologies LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.