Field Service Representative (FSR)

Job Overview

Job Title: Field Service Representative (FSR)

Location: Eareckson Air Station, Alaska

Job Responsibilities

Trace Systems is seeking a motivated and technically proficient Field Service Representative (FSR) to provide hands-on technical support for the Missile Defense Agency (MDA) architecture supported by the Defense Information Systems Agency (DISA) at Eareckson Air Station, Alaska. The FSR will serve as the on-site technical representative responsible for supporting circuit installations, circuit upgrades, network connectivity requirements, troubleshooting, and other operational needs identified by the government customer. This position requires a customer-focused individual capable of coordinating technical activities, executing installation requirements, resolving connectivity issues, and ensuring infrastructure changes are completed efficiently and in accordance with established procedures.

The successful candidate will serve as a critical link between the government customer, engineering teams, service providers, and program management to support the availability, reliability, and operational readiness of mission-critical communications infrastructure.

• Perform hands-on support for circuit installations, circuit activations, circuit upgrades, and infrastructure changes supporting the MDA architecture.
• Coordinate and execute circuit turn-ups, testing, troubleshooting, and acceptance activities in support of DISA and government customer requirements.
• Provide on-site technical assistance for telecommunications and network connectivity issues, working to identify root causes and implement corrective actions.
• Serve as the primary on-site technical point of contact for government personnel requiring assistance with circuit-related activities and infrastructure support.
• Coordinate with DISA, telecommunications service providers, engineering personnel, and other stakeholders to facilitate circuit provisioning, implementation, testing, and restoration.
• Support planned maintenance activities, network modifications, equipment installations, and technology refresh initiatives.
• Respond to government customer requests and assist with resolving technical issues affecting network availability or mission operations.
• Validate circuit functionality and connectivity following installations, upgrades, maintenance, and service restoration activities.
• Maintain accurate technical documentation, including circuit information, installation records, test results, configuration details, and maintenance activities.
• Track service requests, technical issues, circuit implementation status, and outstanding actions through resolution.
• Follow established government procedures, security requirements, change management processes, and applicable technical standards.
• Provide technical status updates and communicate project progress, potential service impacts, and operational concerns to the government customer and program leadership.
• Support additional technical requirements and mission-related tasks as directed by the government customer or program management.

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance (minimum).
• Experience supporting telecommunications, network infrastructure, circuit installations, or enterprise communications systems.
• Working knowledge of network connectivity concepts, telecommunications circuits, and associated troubleshooting methodologies.
• Ability to perform hands-on technical work in an operational government or military environment.
• Strong troubleshooting, analytical, organizational, and problem-solving skills.
• Ability to coordinate technical activities across government personnel, service providers, engineering teams, and other stakeholders.

Desired Qualification

• Strong written and verbal communication skills, with the ability to interact professionally with government customers.
• Ability to work independently, manage competing priorities, and complete assigned tasks with minimal supervision.
• Proficiency in documenting technical activities, maintaining accurate records, and communicating status updates.
• Experience supporting DISA, MDA, Department of Defense (DoD), or other federal government telecommunications and network infrastructure programs.
• Familiarity with DISA circuit provisioning, circuit activation, service delivery, and troubleshooting processes.
• Experience supporting mission-critical communications infrastructure in a military installation or government facility.
• Experience coordinating telecommunications service providers and managing circuit implementation activities.
• Familiarity with network testing equipment, connectivity validation, and telecommunications troubleshooting tools.
• Experience supporting network modernization, infrastructure upgrades, and technology refresh projects.
• Relevant industry certifications, such as CompTIA Network+, CCNA, or equivalent networking and telecommunications credentials.

Education

• High school diploma

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com . #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.