Computer User Support Specialist - SME m/f/d

Job Description

Strategic ACI is seeking a Computer User Support Specialist - SME (Helpdesk Team / FSR) to support the U.S. Army INSCOM Scalable GEOINT Architecture Contractor Manpower Equivalent (CME) Information Technology Support Services contract. The role supports Army GEOINT Office systems, software, security, and mission users.

Responsibilities:

• Provide helpdesk and field service representative support to Scalable GEOINT users, including telephone, chat, email, and in-person assistance.
• Diagnose and resolve hardware, software, network, and user-access issues; record and track service requests.
• Install, configure, repair, and troubleshoot computers, peripherals, network connections, and GEOINT-specific tools.
• Coordinate equipment repairs, maintain accountability of assigned IT assets, and support end-of-life equipment disposition.
• Provide onsite field support at CONUS/OCONUS mission locations, assist users with technical requirements, and prepare user guidance or training materials.

Qualifications:

Required:

• Active TS/SCI clearance, adjudicated within the last five (5) years.
• 5+ years in user and field support.
• Bachelor's degree or equivalent experience.
• ITIL Foundation and CompTIA Security+ certifications.
• Employees must be able to perform the essential functions of this position, with or without accommodation.
• Ability to remain stationary for extended periods while working at a computer.
• Ability to operate standard office equipment, including computers and telephones.
• Ability to communicate effectively in person, by telephone, video conference, and email.
• Occasionally move about the office and lift up to 20 pounds.
• Ability to work the assigned schedule with regular and reliable attendance.
• Ability to travel up to 10% as required.

About Strategic Alliance Consulting, Inc



Strategic Alliance Consulting Inc. is an Equal Opportunity Employer.



It has been and will continue to be a fundamental policy of Strategic ACI not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.



This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.



Why choose a career with Strategic ACI?



Strategic Alliance Consulting, Inc. believes that our greatest asset is our employees. Our goal is not to meet our staff's expectations, but to exceed them. Competitive salaries, work-life balance, industry leading benefits packages, and family first values are at the core of Strategic ACI's culture.



We're proud the be selected as a 2020 Best Places to Work in the Greater Washington Area by the Washington Business Journal (WBJ), as well as being 1 of 19 Virginia based companies to be awarded the prestigious HIRE Vets Gold Medallion by the Department of Labor for our commitment to veteran hiring, retention, and professional development.



Your Strategic ACI Total Rewards Compensation Package includes:

• Competitive salary


• 100% benefits paid (Includes; health, dental, and vision plan premiums) for all full time employees and their families


• 401k with 5% match vested at day one!


• Profit sharing commensurate with company growth


• PTO - 3 weeks and 3 days per year


• 11 Company Paid Holidays (aligned with Federal Government)


• Long term/Short term disability


• 1.5x salary life insurance


• $100 per month cell phone allowance


• $6000 cash in lieu of benefits per year if employee is insured elsewhere


• Tuition reimbursement of up to $5,250 per year for college or professional certifications


• Casual dress code, company lunches, flexible schedules, employee phone plan discounts