Senior Joint Exercise Information and Knowledge Management (IM/K

Position Description & Qualifications

Serco is seeking a Senior Joint Exercise Information and Knowledge Management (IM/KM) Manager & Integration Specialist to support the Joint Staff J-7 Deputy Directorate for Joint Training and Exercises (DDJTE) in Suffolk, Virginia. This position combines Joint exercise operations expertise with enterprise IM/KM strategy, systems integration, data management, automation, and emerging Artificial Intelligence (AI) capabilities to design and continuously improve a secure, repeatable, and exportable IM/KM framework supporting Joint exercises throughout the Joint Exercise Life Cycle (JELC).

The successful candidate will work directly with Joint Exercise Control Groups (JECGs), exercise planners, training audiences, technical teams, and system owners to define operational IM/KM requirements, identify capability and information-flow gaps, and develop actionable solutions that integrate people, processes, systems, and emerging technologies. The position requires both hands-on proficiency with Joint Staff and Combatant Command collaboration tools and sufficient back-end systems knowledge to assess data structures, repositories, permissions, system dependencies, interoperability, and integration requirements.

This position is contingent upon the ability to maintain/transfer an active U.S. Department of Defense (DoD) Top Secret (TS) clearance with Sensitive Compartmented Information (SCI) eligibility is required.

In this role, you will:

• Serve as the senior Information Management/Knowledge Management (IM/KM) subject matter expert supporting Joint exercise design, planning, execution, assessment, and lessons learned throughout the Joint Exercise Life Cycle (JELC); work directly with Joint Exercise Control Groups (JECGs), DDJTE leadership, training audiences, technical teams, and system owners to define and continuously assess operational IM/KM requirements.
• Develop and maintain comprehensive JECG IM/KM Plans and Exercise Control Plan (ECP) IM/KM requirements, defining information exchanges, workflows, responsibilities, collaboration tools, Request for Information (RFI) procedures, security, governance, and information-sharing processes supporting exercise control and the training audience.
• Conduct continuous IM/KM capability, knowledge-flow, information-flow, and gap assessments; map operational processes and system dependencies; identify information stove pipes, duplication, access issues, interoperability gaps, and data-flow bottlenecks; and develop actionable current- and future-state recommendations. Design, manage, and optimize classified and unclassified IM/KM environments
• integration dependencies.
• Assess and optimize the integration and interoperability of Maven Smart System, VJOC, SharePoint, Donovan, INTELINK, C2IE, Power BI, Microsoft Teams, and other Joint Staff and Combatant Command systems, advising leadership on the best combination of existing and emerging tools and processes to support Joint exercise requirements.
• Evaluate and integrate emerging capabilities including CJADC2 technologies, Artificial Intelligence (AI), Large Language Models (LLMs), AI agents, APIs, automation, data integration, and advanced analytics, and develop repeatable, secure, and exportable IM/KM solutions, implementation roadmaps, and senior-leader recommendations that improve Joint exercise information sharing, interoperability, and decision support. Travel as required to support exercise planning, IM/KM design, systems integration, and execution.

To be successful in this role, you will have:

• An active Department of Defense (DoD) Top Secret (TS) clearance with Sensitive Compartmented Information (SCI) eligibility.
  • U.S. Citizenship
• A Bachelor's degree or higher with at least 8 years of relevant Joint operations, exercise, IM/KM, or technical experience; or equivalent military experience, specialized technical training, and certifications directly related to the requirement.
• Significant experience supporting Joint military operations, Joint training, Combatant Command exercises, Joint Task Forces, Joint Exercise Control Groups (JECGs), or comparable operational-level activities, with a strong understanding of the Joint Exercise Life Cycle (JELC).
• Demonstrated DoD IM/KM experience, including development of IM/KM annexes, information exchange requirements, classified / unclassified collaboration environments, or comparable Joint operational
• planning products. Experience conducting IM/KM capability and gap assessments, knowledge and information-flow analysis, process improvement, and systems-integration assessments, with the ability to translate Joint operational requirements across people, processes, technology, governance, data, and information into actionable solutions. Working knowledge of enterprise collaboration systems, information
• architecture, portals, repositories, permissions, metadata, data structures, and system dependencies, with demonstrated ability to work across military leadership, exercise planners, technical teams, intelligence personnel, and functional subject matter experts and communicate recommendations through strong analysis, writing, briefing, and facilitation.
• The ability to work on-site in Suffolk, Virginia. No remote work.
• A valid U.S. Passport (or ability to obtain).
• The ability to travel CONUS and OCONUS in support of exercise events (10%).

Additional desired experience and skills:

• Master Certified Knowledge Manager in Strategy & Implementation (MCKM), Certified Knowledge Manager (CKM), or comparable recognized Knowledge Management certification, with experience applying KM methodologies to capability assessments, knowledge-flow analysis, governance, strategy development, and implementation planning.
• Experience supporting Joint Staff J-7, Combatant Commands, Military Services, Joint Training, Exercise and Evaluation Program (JTEEP) exercises, or major Joint/combined exercises, including Joint Exercise Control Group (JECG) IM/KM requirements.
• Hands-on experience with Maven Smart System, Virtual Joint Operations Center (VJOC), SharePoint, Donovan, INTELINK, Command and Control Information Environment (C2IE), Power BI, Microsoft Teams, or comparable DoD mission and collaboration platforms across NIPRNet, SIPRNet, and JWICS environments.
• Experience assessing both front-end operational requirements and back-end system capabilities, including information architecture, data repositories, metadata, permissions, system dependencies, interoperability, and information/data-flow challenges.
• Experience evaluating and integrating emerging technologies, including Artificial Intelligence (AI), Large Language Models (LLMs), AI agents, Microsoft Power Platform, Application Programming Interfaces (APIs), automation, data integration, Palantir, data visualization, or operational dashboards to improve IM/KM and Joint exercise processes.
• Experience developing current- and future-state IM/KM architectures, implementation roadmaps, governance frameworks, business rules, standard operating procedures, and user training, with knowledge of DoD cybersecurity, records management, data governance, classification, information assurance, and cross-domain information-sharing requirements.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .