ServiceNow Software Designer 3

The NMS ServiceNow Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week.

• Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2
• Oversee and guide team members in the development, administration, deployment, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on database requirements
• Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability
• Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges
• Direct integration efforts with Cisco Network Services Orchestrator, COTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes
• Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed
• Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues
• Lead the team in hardening and securing systems, support Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant
• Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification
• Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement
• Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team
• Lead engineering projects and technical processes through the System Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget
• Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates

Required Skills

• Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelors and 12 years OR an associate's and 14 years or High School diploma and 16 years of experience
• Must meet Information Assurance Technical (IAT) Level 2 certification (CompTIA Security+) requirements
• Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training
• Must have certification: ServiceNow Certified System Administrator
• Must have at least one other advanced ServiceNow certification
• Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell
• Team leadership experience
• Advanced system architecture, design, and integration
• The candidate must be highly motivated, able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines
• The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle
• Experience with at least one of (Agile, Scrum, SDLC)
• Must be able to work with minimal supervision to perform complex technical tasks and lead other effectively
• Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.
• Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts
• Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods
• Exceptional organizational skills, including attention to detail, multitasking, and critical thinking skills
• Skilled in working within a team environment within a professional office setting
• Experience innovating in a collaborative environment
• Skilled in the ability to focus study and research to rapidly solve specific problems
• Excellent self-study to achieve advanced training as required by the team and the program
• Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities
• Strong internal and client-facing communication skills, backed by clear technical documentation and professional verbal delivery
• Strong foundational understanding of RDBMS (MySQL/MariaDB/RaptorDB) and SQL to collaborate effectively with Enterprise DBAs on schema design, custom indexing, data archiving, and platform performance tuning
• Required cross platform and integration experience including Windows, Linux, Juniper, and Cisco
• Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook
• CompTIA Network+ or network background equivalent is desired
• Active TS/SCI security clearance with a current polygraph is required

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $129,000 - $145,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.